It’s campaign season in the US, and one of the issues that comes up during every campaign is “school choice.” “School choice” is a code word for school voucher programs, through which money would be taken away from public schools and given to private schools instead. In other words, under a school voucher program, if… Read More »
My loyal readers may recall my previous complaint about HP’s bungled attempt to support the Mac with its C5280 all-in-one printer. Unfortunately, my difficulties with this printer didn’t end there. Below is the letter I recently sent to HP’s CEO about the ongoing saga of my attempt to completely the presumably simple task of purchasing… Read More »
Just sent this letter to Citizens Bank. Not holding my breath for any sort of meaningful response, but what the heck… Dana Drago Vice Chairman, Retail and Business Banking Citizens Bank One Citizens Plaza Providence, RI 02903 Dear Ms. Drago, I am writing to bring to your attention a serious deficiency in Citizens Bank’s Internet… Read More »
When I need to buy a new pair of jeans, I walk into the store, find a pair of Levi’s with a 34-inch waist and a 30-inch inseam, pay for it, and walk out. Seems simple, right? So why doesn’t Target sell Levi’s in my size at their Watertown, MA store? So why doesn’t Target… Read More »
A common complaint of users of Windows Mobile devices is “ghost alarms.” One manifestation of this problem is when a periodic alarm scheduled by the clock application keeps triggering even when it has been disabled in the application, such that there appears to be no way to make it stop. Another manifestation is when multiple… Read More »
After AT&T acquired Cingular, they released a software upgrade for the 8525, one of their Windows Mobile devices. In the upgrade, they added an extraordinarily annoying boot-time animation to the phone. When you power on, you see an animated picture of the Cingular “flying bars” and then the AT&T logo. It wouldn’t bo so bad… Read More »
While discussing with my wife a product which is so poorly designed that it’s an absolute marvel that it made it to into manufacturing: “The team that designed this was definitely a few monkeys short of infinity.”
[You can read the whole series of Honda Village postings here.] My wife and I were pleased by the experience we had about six months ago buying a Honda Odyssey from Honda Village in Newton, MA. Certainly, Honda Village was a lot more pleasant than Herb Chambers Honda of Boston, the other dealership with which… Read More »
On November 26, I contacted The March of Dimes through a form on their Web site, asking them to remove me from their postal mailing list. (This was not because of a specific grievance against The March of Dimes; I’m trying to get us removed from all mailing lists to reduce wasted time dealing with… Read More »
Shortly after I went after Sprint for horrendously bad customer service, their CEO stepped down as the company was about to announce yet another bad quarter. Shortly after I went after Motorola for horrendously bad customer service and deceptive marketing, their CEO was replaced after the company announced another bad quarter. This is not coincidence.