First, Home Depot told me I was buying 1.44 square yards of carpet when I was actually buying 26.6 square yards. Then, it turned out that they’d only given me 20 square yards of carpet, not the 26.6 square yards I paid for. Apparently, somebody there has at least a bit of a clue about… Read More »
Following up on my previous blog posting, I just sent this letter to The Home Depot (pay special attention to the part I’ve emphasized in red): October 2, 2009 Store Manager The Home Depot 615 Arsenel Street Watertown, MA 02471 To whom it may concern: This letter concerns a purchase whose receipt bar code is… Read More »
In a letter to the editor in the September 21 edition of the Boston Herald, one Christine Giroux wrote: At the core of the health care controversy is the question of whether health care is a basic right held by every American citizen… We all need food, clothing and shelter. Are these basic rights too?… Read More »
In June, I wrote about Sam Yoon’s unfortunate habit of adding people without their consent to his campaign’s spam distribution lists. I’ve complained to Yoon’s office twice about the spamming — once in August 2006 and once in March 2009. Yoon did not have the courtesy to respond to either of my complaints. I thought… Read More »
Well, she made it sound like I’m the only King Richard’s Faire patron who ever complained about it, said nothing about the fact that more importantly than the Kosher thing, the Faire’s policies discriminate painfully (literally) against people with medical conditions, let stand unchallenged a statement from the owner of the Faire that her policies… Read More »
(Simulblogged on universalhub.com.) Long-time readers of my blog know that I have been trying, for almost two years, to eliminate junk mail — the paper kind — from my mailbox. I’ve registered everyone in my family with the DMA’s MPS, tried out various Web sites that purport to help you stop junk mail, and most… Read More »
On July 29, I received an unsolicited bulk email message from Ayanna Pressley, a candidate for one of the Boston City Council’s At-Large seats, with the Subject line, “Our Campaign Kick-Off for Boston City Council At Large!” The email message to which it was sent (I use different email addresses for different purposes to make… Read More »
For the past week or two, we’ve been having a problem with a slow leak in one of our tires. Well, at least, it was a slow leak until this weekend, when it turned into a fast leak, and we’re going to have to get it fixed tomorrow. In the meantime, we’ve stopped at a… Read More »
Apparently it’s a good week for customer service. Following up on my compliment to CVS, I also want to single out the Shaw’s at 1065 Commonwealth Avenue in Boston. Here’s the letter I sent them through their Web site: Greetings, I want to commend the performance of the cashier, [name elided], who rang up my… Read More »
Citizens Bank “upgraded” their online banking site over the past two weekends. This morning, when I attempted to log in, here’s what I experienced: 30 seconds to load the initial login page 72 seconds to load the identity verification page (i.e., “you’re using a computer without one of our cookies already in its browser cache,… Read More »