Today, I received a commercial email message from Sears Home Services, a.k.a., Sears Holdings Corporation. They got my email address when I made a service appointment through their Web site, which I subsequently canceled when it became clear that they were going to charge me more than a local repair man. The email message contained… Read More »
I just sent the following email message to Mark G. Ackermann, the President and CEO of Lighthouse International: Dear Mr. Ackermann, I am taking the unusual step of writing to you because my efforts to get this issue resolved “through channels” for over two years have failed. In a nutshell, I have asked Lighthouse International… Read More »
In response to my recent letter to Comcast, I received a call from a friendly woman named Nancy in Comcast’s New England executive customer care office. The call went pretty much how I expected. She had read my letter and understood what I was upset about, but she let me vent at her about the… Read More »
November 21, 2009 Congressman Robert Wexler 2241 Rayburn House Office Building Washington, DC 20515 Fax: (202) 225-5974 Dear Congressman Wexler, In May 2008, a letter from you to one of your supporters was forwarded to the Jews for Obama listserv with the introduction, “As you all know, Congressman Wexler has been a strong Obama supporter… Read More »
Recall my recent letter to Chase, which ended: As I see it, you have three options for what to do now: You can throw my letter in the trash. Result: I close my Chase account and get a new card from someone else. You can send me a useless, boilerplate response that does not address… Read More »
I’ve been subscribed to The Consumerist since Continental lost my daughter last summer and The Consumerist picked up the story. I was impressed by their reach and by the quality of stories that they ran. Unfortunately, two or three months after I started reading them, the quality seemed to start going down. There were a… Read More »
[You can read the whole series of Honda Village postings here.] November 17, 2009 American Honda Motor Company, Incorporated Honda Automobile Customer Service Fax: (310) 783-3023 To whom it may concern: HONDA HAS BEEN SPAMMING US FOR TWO YEARS DESPITE OUR REPEATED REQUESTS FOR YOU TO STOP. This is completely unacceptable. You need to make… Read More »
Comcast was charging me $95 per month for internet and phone service. That was too much. I got them to lower it to $75 per month, but I had to pay extra for all non-local and long-distance calls. That was still too much. They raised the equipment charge for my cable modem from $3 to… Read More »
My wife and I have supported literally hundreds of charitable organizations over the years. I donate on-line whenever possible, which means that many of these organizations have my email address. The vast majority of them are smart and reputable enough not to send me bulk email I didn’t agree to receive, or at worst to… Read More »
UPDATE: If you would like to help me call attention to this, Comcast’s most recent attempt to cheat its customers, please Digg this article. In a classic Gotcha Capitalism strategy, Comcast in Boston has just informed their VoIP and Internet customers that they are raising their monthly rate by $2 without actually admitting they’re doing… Read More »