I share my home office with my kids, an unfortunate necessity in a house with five bedrooms, five children, and no dedicated office space (the “office” is actually one of the bedrooms). All the kids are fully aware of the “never, ever touch anything on Daddy’s desk” rule, but apparently the stuff on my desk… Read More »
I’ve just encountered a new (at least for me) scam in the ongoing quest by retailers and manufacturers to make rebates more and more onerous to apply for and therefore less likely to cost them any money. While applying on-line for a $10 rebate on an ASUS motherboard I purchased recently at Micro Center, I… Read More »
Today, I received a commercial email message from Sears Home Services, a.k.a., Sears Holdings Corporation. They got my email address when I made a service appointment through their Web site, which I subsequently canceled when it became clear that they were going to charge me more than a local repair man. The email message contained… Read More »
I just sent the following email message to Mark G. Ackermann, the President and CEO of Lighthouse International: Dear Mr. Ackermann, I am taking the unusual step of writing to you because my efforts to get this issue resolved “through channels” for over two years have failed. In a nutshell, I have asked Lighthouse International… Read More »
In response to my recent letter to Comcast, I received a call from a friendly woman named Nancy in Comcast’s New England executive customer care office. The call went pretty much how I expected. She had read my letter and understood what I was upset about, but she let me vent at her about the… Read More »
November 21, 2009 Congressman Robert Wexler 2241 Rayburn House Office Building Washington, DC 20515 Fax: (202) 225-5974 Dear Congressman Wexler, In May 2008, a letter from you to one of your supporters was forwarded to the Jews for Obama listserv with the introduction, “As you all know, Congressman Wexler has been a strong Obama supporter… Read More »
Recall my recent letter to Chase, which ended: As I see it, you have three options for what to do now: You can throw my letter in the trash. Result: I close my Chase account and get a new card from someone else. You can send me a useless, boilerplate response that does not address… Read More »
I’ve been subscribed to The Consumerist since Continental lost my daughter last summer and The Consumerist picked up the story. I was impressed by their reach and by the quality of stories that they ran. Unfortunately, two or three months after I started reading them, the quality seemed to start going down. There were a… Read More »
[You can read the whole series of Honda Village postings here.] November 17, 2009 American Honda Motor Company, Incorporated Honda Automobile Customer Service Fax: (310) 783-3023 To whom it may concern: HONDA HAS BEEN SPAMMING US FOR TWO YEARS DESPITE OUR REPEATED REQUESTS FOR YOU TO STOP. This is completely unacceptable. You need to make… Read More »
Comcast was charging me $95 per month for internet and phone service. That was too much. I got them to lower it to $75 per month, but I had to pay extra for all non-local and long-distance calls. That was still too much. They raised the equipment charge for my cable modem from $3 to… Read More »