Category Archives: User Experience

Comedy of errors trying to update my bank account info everywhere

My bank was recently acquired. The migration of accounts into the new bank’s infrastructure happened over the weekend, and this morning at 8am, we were officially able to log into the new online banking site. We were told that any direct deposits or debits we had configured with the old bank’s routing number would automatically… Read More »

Another another bad user experience from Amtrak

Great news, y'all. You get two "Why is @Amtrak service so terrible?" stories in one day! How exciting! (See the last installment at https://twitter.com/jikamens/status/1407335005450342403) #TrainTwitter 1/ I'm taking the Acela home tonight, so I figured hey, what the heck, I'll use one of my upgrade coupons to hop into first class and enjoy unbridled Acela… Read More »

Synology Drive Client for Linux has a data-loss bug Synology refuses to fix; here’s a workaround

[For the record, as of January 12, 2023, this bug still isn’t fixed in the current version, 7.2.1, of Synology Drive Client for Linux, more than two years after I reported it to Synology. The workaround described below still works. However, thanks to the assistance of an extremely helpful and competent Synology support engineer, I… Read More »

It’s 2020, and companies still don’t know how to send emails that don’t look like spam

I received this email at 1:15 this morning: When I saw it this morning, I was confused. I have never before received an email from “loyaltygateway.com”, and I was asleep at 1:15am, not placing an “order” to be confirmed by this email as its subject implies. It sure looks like spam, right? Well, it turns… Read More »