Gogo airplane WiFi works, but everything else about Gogo is a tire fire
A simple attempt to purchase in-flight WiFi from Gogo yielded 11 distinct failures from there web site and ecommerce platform.
Category Archives: User Experience
The state of Mozilla Thunderbird development is uncertain
The Thunderbird team needs to figure out how to make it possible for extension maintainers to port their extensions to newer Thunderbird versions without a huge amount of effort. Many Thunderbird users rely on extensions, and they are going to keep using Thunderbird 60 until the extensions they rely on are supported in newer versions.
How not to design a monthly statement email
This Massachusetts Department of Transportation web site provides the user with an incredibly poor user experience!
This is what happens when you let monkeys with keyboards design your email templates
You know how sometimes you encounter something that is so terrible and appalling that you feel you just have to tell other people about it? Well, for me, today is one of those days. But look, I’m a nerd who writes email software and likes to write raw HTML. If the terms “SMTP” and “MIME”… Read More »
Why you should turn off “Ads with your social actions” on Facebook
While I was scrolling through Facebook recently, this came up in my feed: I’ve blurred out the name of one of my friends at the top of the ad so as not to single them out. However, I can say with near-absolute certainty that this particular friend would not knowingly endorse anything that Ben Shapiro… Read More »
Microsoft broke free Office 365 Skype minutes four months ago, still not fixed
If you were using a pre-Microsoft-acquisition Skype account with your free Office 365 Skype minutes, then Microsoft broke your Skype on March 1, 2017, and they still haven’t figured out how to fix it.
How to delete your LiveJournal account
LiveJournal recently changed their Terms of Service. Many people are unwilling to accept the new Terms of Service. Some people even find them so unacceptable that they want to delete their LiveJournal accounts. The only way to delete one’s LiveJournal account is via the Account Status page. Unfortunately, it’s impossible to access that page without… Read More »
Intuit / TurboTax acts slimy and/or incompetent yet again
According to both the Commonwealth of Massachusetts and the IRS, my daughter, who has barely any income, should be able to e-file both her federal and state taxes for free using TurboTax online, thanks to the “FreeFile Alliance.” We tried filing her taxes through the TurboTax Android app. It didn’t offer her the option of free… Read More »
Editable menu accelerators under Ubuntu
GNOME, the Linux desktop on top of which Ubuntu’s Unity desktop is built, has this neat feature which allows you to edit the keyboard accelerator associated with any application menu item, simply by opening the menu, hovering over the menu item, and typing the keyboard accelerator you want to use. Unfortunately, the way Ubuntu implemented… Read More »
“Passport Parking” is a rip-off
Passport Parking’s pay-by-phone service charges exorbitant fees, doesn’t inform customers about the fees up-front, makes it hard to obtain a refund, issues refunds slowly, has a broken web app, and has poor security.