To: Boston Herald home delivery department Subject: Rude sales call from Boston Herald My wife and I (you can find us in your records under our home phone number [elided]) are no longer Boston Herald subscribers. We currently have no desire to resume our subscription. Since we canceled our subscription, your sales department has called… Read More »
Because I am a boring old fuddy-duddy, I was spending the minutes leading up to the New Year trying to reconcile my 2013 medical flexible spending account (FSA), i.e., to match up the FSA transactions listed on the Paychex web site with those listed in my financial management software and confirm that there were no… Read More »
A reader of my blog who wishes to remain anonymous has shared with me this update on the Macular Degeneration Association, about which I’ve written previously, and asked me to share it on his behalf. Below is what he sent me, in full and without modification.
I recently received a package from Metadot, the creators of Das Keyboard. It contained: Here’s what the enclosed note says: The day before, I’d received another package from them, containing a brand new Das Keyboard. From the “We’re sorry we messed up!” you might suspect that there’s a less positive back story leading up to… Read More »
September 22, 2013 American Honda Motor Co., Inc. Honda Automobile Customer Service 1919 Torrance Boulevard Mail Stop: 500 – 2N – 7A Torrance, CA 90501-2746 Attention: [name elided] at 800-999-1009 ext. [extension elided] This is a followup to the attached letter which I sent you on August 2, 2013, about which we subsequently spoke by… Read More »
I recently recommended a flash charger for cell phones and other devices, being sold by NoMoreRack.com for a great price. I stand by recommendation of that particular product, but I find it necessary to withdraw my recommendation for NoMoreRack.com. They strongly encourage their customers to recommend their site and products to friends and relatives, and… Read More »
Dear Radio Shack, I understand that there are overhead costs associated with being a brick-and-mortar store that on-line retailers don’t have. I also understand that it’s reasonable to pay a premium to acquire a product immediately rather than waiting several days for delivery. So I could understand if I had paid a bit more for… Read More »
Dear Lowe’s, I like you better than Home Depot because your customer service is better than theirs. Or, at least, I thought it was. Perhaps I was wrong. When a customer orders a product through your web site, it is not OK to wait nine days before calling to inform the customer that the product… Read More »
In 2009, I wrote about my positive experience with PayFlex, the company administering my FSA at a former employer. By that time I had experienced several FSA administrators, and PayFlex was in my opinion by far the best. This blog posting is a retraction of that earlier review, which I believe is no longer accurate.
UPDATE [2013-07-31]: I have withdrawn my recommendation for No More Rack, and I discourage you from patronizing them. It’s rare for me to be so pleased with a particular merchant that I feel compelled to rave about them on my blog, and even rarer for me to feel that way about a particular product, but… Read More »