[Update: See NSTAR’s apology.] I wrote last year about NSTAR’s turning off paper billing without prior consent for customers enrolled in their e-Bill program. I sent a sternly worded complaint to NSTAR about this as well as complaining to the Department of Telecommunications and Energy. Well, they’re at it again.
HP is currently offering a promotion which includes rebates on several of their All-in-One printers as well as a $15 rebate on an HP Photo Value Pack when you purchase one printer in particular, the C5280. See here for more information about this promotion. Then read on for the experience I had trying to take… Read More »
Here’s the response from British Airways to my complaint to them about my delayed baggage:
A little over a month ago, I posted a letter I sent to American Airlines about a bad experience my family had on an international flight. I’ve received the following woefully inadequate response:
I bought a Netgear wireless router (model WGR614v7) early in May 2007 so that I could use WiFi at home. I’ve since exchanged it for a Linksys wireless router, and I will never purchase another Netgear product. Here’s why…
I think there must be ghosts haunting the world’s email servers this week or something, because in the few days, I’ve had three different surreal email incidents.
July 6, 2007 Customer Relations American Airlines Post Office Box 619612 MD 2400 DFW Airport, TX 75261-9612 To whom it may concern: I am writing to complain about the unsatisfactory experience my family had on recent American Airlines flights.
July 6, 2007 Continental Airlines, Inc. Post Office Box 4607-NHCCR Houston, TX 77210-4607 To whom it may concern: I am writing about your handling of my delayed baggage on a recent Continental flight.
July 5, 2007 Customer Relations USA British Airways Post Office Box 690098 East Elmhurst, NY 11369-0098 To whom it may concern: My wife and I are incensed over the loss of our baggage on a recent British Airways flight. Actually, “loss” is a misnomer, because BA knew where our baggage was at every moment and… Read More »
I recently bought a kit from Toner Wiz for refilling the toner cartridges for my Dell 3000cn printer. The kit was supposed to come with instructions and a funnel for pouring the toner into the cartridge. The kit arrived with neither instructions nor funnel. I sent them email at their support address. They emailed back… Read More »