Haunted email servers
I think there must be ghosts haunting the world’s email servers this week or something, because in the few days, I’ve had three different surreal email incidents.
Category Archives: Consumer activism
American Airlines bites
July 6, 2007 Customer Relations American Airlines Post Office Box 619612 MD 2400 DFW Airport, TX 75261-9612 To whom it may concern: I am writing to complain about the unsatisfactory experience my family had on recent American Airlines flights.
Lost baggage, take 2
July 6, 2007 Continental Airlines, Inc. Post Office Box 4607-NHCCR Houston, TX 77210-4607 To whom it may concern: I am writing about your handling of my delayed baggage on a recent Continental flight.
Lost baggage, take 1
July 5, 2007 Customer Relations USA British Airways Post Office Box 690098 East Elmhurst, NY 11369-0098 To whom it may concern: My wife and I are incensed over the loss of our baggage on a recent British Airways flight. Actually, “loss” is a misnomer, because BA knew where our baggage was at every moment and… Read More »
Why not to use Toner Wiz
I recently bought a kit from Toner Wiz for refilling the toner cartridges for my Dell 3000cn printer. The kit was supposed to come with instructions and a funnel for pouring the toner into the cartridge. The kit arrived with neither instructions nor funnel. I sent them email at their support address. They emailed back… Read More »
MBTA complaint of the day
It never ceases to amaze me that the folks who run the MBTA can’t seem to handle the simplest aspects of running a working public transit system. Over and over again, I’ve found myself complaining to them about things that just shouldn’t come up, because they should just be handled properly to begin with.
Late credit card payments: Citigroup good, Chase bad
Citigroup and Chase both offered as a deal recently where we could transfer balances to our cards issued by them and get a low interest rate until the transferred balance was paid off. Due to either sloppiness or bank error, I managed to miss a monthly payment to both cards. How the two banks handled the… Read More »
Wanna send someone a bottle of booze? Think again!
I recently decided to send a bottle of Scotch to a friend as a gift. Guess what? You Can’t Do That. FedEx, UPS and the USPS all refuse to accept packages containing alcoholic beverages. FedEx and UPS both said that a license is required to ship alcoholic beverages. The USPS simply says that alcoholic beverages… Read More »
No wonder some people call it “Sprint PMS”
I just sent this letter to the CEO of Sprint to tell him how his company permanently lost me as a customer.
Another positive customer service experience
As I wrote in my last blog entry, my family dealt with a one-day delay in our return flight from Florida by spending the day at Disney World. This was my first visit to Disney World as an adult, and I’ve gotta tell you… for a customer service cynic like me, it’s an experience like… Read More »