Category Archives: Consumer activism

Kudos to Intuit

I use TurboTax to do my taxes every year, and I’m signed up for Intuit’s AutoRenew program, which means that they send me the new version of TurboTax automatically every year when it comes out. I’ve got a credit card on file with them, and they charge the credit card when they ship the software.

Ford sucks; is anybody (affordable) any better?

My wife and I own a 1995 Ford Taurus, which we bought used, and a 2004 Ford Freestar, which we bought new, from Framingham Ford, in Framingham, MA. Framingham Ford has lived up to all the negative stereotypes associated with car dealerships. We will certainly never do business with them again. Furthermore, because of the… Read More »

I just made some phone droid’s day

Chase keeps sending me these checks to get me to enroll in one of the various services they offer, like their “Chase Fraud Protector” service.  The deal is that depositing the check causes you to be enrolled in the program automatically, and then if you cancel within a month they don’t actually charge you anything.

Sub-par service from the Marriott

I recently stayed at the Marriott hotel in downtown Durham, North Carolina while traveling on business.  There were signs plastered all over the hotel about the hotel’s “Whatever It Takes”  initiative for making their guests comfortable.  Shortly after my arrival, I went down to the front desk to ask if they had any Advil or… Read More »

CVS Photo Center strikes out

July 13, 2006 Thomas M. Ryan, President CVS Corporation One CVS Drive Woonsocket, RI 02895 Dear Mr. Ryan, They say that 96% of customers you lose won’t tell you why they left, even if you pay them. Pay attention… I’m the other 4%.