Category Archives: Consumer activism

American Airlines still bites

A little over a month ago, I posted a letter I sent to American Airlines about a bad experience my family had on an international flight.  I’ve received the following woefully inadequate response:

American Airlines bites

July 6, 2007 Customer Relations American Airlines Post Office Box 619612 MD 2400 DFW Airport, TX 75261-9612 To whom it may concern: I am writing to complain about the unsatisfactory experience my family had on recent American Airlines flights.

Lost baggage, take 2

July 6, 2007 Continental Airlines, Inc. Post Office Box 4607-NHCCR Houston, TX 77210-4607 To whom it may concern: I am writing about your handling of my delayed baggage on a recent Continental flight.