I recently bought a kit from Toner Wiz for refilling the toner cartridges for my Dell 3000cn printer. The kit was supposed to come with instructions and a funnel for pouring the toner into the cartridge. The kit arrived with neither instructions nor funnel. I sent them email at their support address. They emailed back… Read More: Why not to use Toner Wiz »
It never ceases to amaze me that the folks who run the MBTA can’t seem to handle the simplest aspects of running a working public transit system. Over and over again, I’ve found myself complaining to them about things that just shouldn’t come up, because they should just be handled properly to begin with.
Citigroup and Chase both offered as a deal recently where we could transfer balances to our cards issued by them and get a low interest rate until the transferred balance was paid off. Due to either sloppiness or bank error, I managed to miss a monthly payment to both cards. How the two banks handled the… Read More: Late credit card payments: Citigroup good, Chase bad »
I recently decided to send a bottle of Scotch to a friend as a gift. Guess what? You Can’t Do That. FedEx, UPS and the USPS all refuse to accept packages containing alcoholic beverages. FedEx and UPS both said that a license is required to ship alcoholic beverages. The USPS simply says that alcoholic beverages… Read More: Wanna send someone a bottle of booze? Think again! »
I just sent this letter to the CEO of Sprint to tell him how his company permanently lost me as a customer.
As I wrote in my last blog entry, my family dealt with a one-day delay in our return flight from Florida by spending the day at Disney World. This was my first visit to Disney World as an adult, and I’ve gotta tell you… for a customer service cynic like me, it’s an experience like… Read More: Another positive customer service experience »
I’m always posting here about negative customer service experiences. Fr a change, I recently had an experience that was so positive that I wanted to write about it as well. I want to tell you about my recent experience with JetBlue. Yes, JetBlue.
Apparently, BCBS MA’s foray into invading patients’ privacy, which I detailed here, wasn’t good enough. Now, they’re planning on sending invasive surveys to all mental health patients. The surveys are “voluntary,” of course, but if too many of any particular practitioner’s patients don’t respond, s/he may lose his/her annual increase in reimbursement rates, so practitioners… Read More: Blue Cross Blue Shield of Massachusetts is at it again »
In September, my Chase credit card offered me a deal — a good rate on a balance transfer with no transfer fee. I wasn’t using the card at the time, so its full credit limit was available to me for transferring balances, and I had a pretty big balance on my home equity line, so… Read More: “Bank error in your favor, collect $13,117.50.” »
Check out this site. This guy’s ex-girlfriend applied for various credit card accounts over the Web in his name while living with him for several years, grabbing the statements from the mail as they came in or signing up for paperless statements so he never found out about them, until she finally skipped town right… Read More: Discover Card refuses to do the right thing »