Category Archives: Consumer activism

CVS asking for ID for credit-card purchases

Just sent this feedback to CVS through their Web site:

Good apology from NSTAR

An employee from NSTAR called this morning about my recent complaint and asked to speak to me. My wife answered the phone and asked what to do, and I told her to ask him to communicate with me in writing, since I had no desire to waste my time speaking with him on the phone.… Read More: Good apology from NSTAR »

First impressions of HP Photosmart C5280

A few days ago, I described the experience I had trying to buy an HP Photosmart C5280 All-in-One (printer, copier, scanner) and Photo Value Pack under a promotion being offered by HP. The printer arrived today, and I set it up. My first impressions of the printer itself are quite good — it’s a really… Read More: First impressions of HP Photosmart C5280 »

Default judgment against Sprint in small-claims court

My small-claims court hearing with Sprint Nextel for the shafting I previously described was today. Sprint didn’t show up, and the clerk magistrate entered a default judgment in my favor. She said she was going to review the details of the complaint, which I provided to her in writing, and my other evidence, of which… Read More: Default judgment against Sprint in small-claims court »

British Airways baggage handling roasted by the WSJ

Concerning my prevously described bad experience with British Airways’ terrible baggage handling, I’m sure not the only one! Today’s Wall Street Journal ran a story about it on page D1, with a teaser on the front page. “Welcome to London: Your Luggage Is Missing — Why British Airways Is Worse Than Even U.S. Airlines At Losing… Read More: British Airways baggage handling roasted by the WSJ »

NSTAR turns off paper billing without customers’ consent AGAIN

[Update: See NSTAR’s apology.] I wrote last year about NSTAR’s turning off paper billing without prior consent for customers enrolled in their e-Bill program. I sent a sternly worded complaint to NSTAR about this as well as complaining to the Department of Telecommunications and Energy. Well, they’re at it again.

It pays to shop around

HP is currently offering a promotion which includes rebates on several of their All-in-One printers as well as a $15 rebate on an HP Photo Value Pack when you purchase one printer in particular, the C5280. See here for more information about this promotion. Then read on for the experience I had trying to take… Read More: It pays to shop around »