(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) Good: I just spoke to the U.S. Airways reservations desk and booked my wife and kids on the same flight for tomorrow that they’d originally been scheduled on for today. That’s the good news. Bad: The fare for the Tuesday flight is $100 higher than the fare for the… Read More: U.S. Airways: the good, the bad, and the unbelievable »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I got the letter from the nurse in Georgia, confirming that my wife was too ill to fly today, at 3:00pm today, Eastern time. Ten minutes later, I queued up that letter as well as an explanatory cover letter to be sent to the fax number that the customer… Read More: Trapped in Georgia: Still no tickets for tomorrow’s flight »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I waited on hold for almost two hours before finally being connected to someone in the customer relations department at U.S. Airways. I started out by asking if I could just get someone to read my letter rather than being forced to tell the whole story again, and she… Read More: U.S. Airways claims they’ll waive the fees if I document… »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I faxed the letter below to the U.S. Airways customer relations department over 40 minutes ago. So far, no response (no surprise there). I then tried to call them using the toll-free voice number on the slip of paper they gave me at the airport (to tell them I… Read More: Complaint letter to U.S. Airways »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) There’s an old Dilbert strip where the boss makes his disdain for his employees so clear that Dilbert blurts out, “Good Lord! You’ve stopped even pretending to be on our side!” This is what came to mind to me today when I realized that U.S. Airways has stopped even… Read More: U.S. Airways stops pretending to care about its customers »
As of November 3, 2008 the Massachusetts Registry of Motor Vehicle is reducing the hours at most RMV branches and no longer mailing courtesy notices for a number of things, including driver’s license renewal notices. This means, quite simply, that the RMV is no longer going to remind you when your driver’s license is about… Read More: Mass. RMV shrinking hours, no longer mailing courtesy notices »
Some day I would like to be the first ballot counted by the machine on Election Day, but alas, with five kids in the house, I doubt that day will come for a while :-). I was up before 5am — couldn’t sleep. Got the kids up at 6:15. Got breakfast and lunches made and… Read More: Voted »
This moving pro-Obama video testimonial is by Janette Hillis-Jaffe, an Orthodox Jew living in Cambridge, Massachusetts. Hillis-Jaffe was so offended by the anti-Obama smears being circulated in the Jewish community, that she felt compelled to respond by making this video. Some excerpts: I’m a Jewish Mother… so I worry! There was a time when I… Read More: “Jewish Mother for Obama” »
The Torah does not like gays. For some Jews, this is not a difficult challenge to overcome. The Torah may have been inspired by God, but it was written by men. Its intolerance toward homosexuals can be written off as the outdated bigotry of a bygone age. For others, it is not a challenge at… Read More: Torah Judaism, Homosexuality, and Gay Marriage »