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Thoughts on COVID-19 and the economy

I just sent the following email to the parents’ email list for the K-8 school that all five of my kids have attended (my youngest, in sixth grade, is the only one left there). I’m sharing it here because it fully captures my current thinking on COVID-19 and on where the economy is heading and… Read More »

Category: Boston Government activism Social Activism Tags: coronavirus, COVID-19

My response to absurd denial letter from Tufts Health Plan

Tufts Health PlanAttn: Member Appeals To whom it may concern: I am writing about the letter I received today from Cigna Health Management for myself, participant ID [elided] and reference code [elided]. To be frank, this letter is the worst, most impenetrable, absurd blob of insurance-company doublespeak I have encountered in many years. I am… Read More »

Category: Consumer activism Tags: health insurance, Tufts Health Plan

Fleeced by a scammy web site, Paypal acts quickly to fix it

Recently our toaster broke, and although we have a “spare” toaster (long story), my wife and the kids all hate it and insisted that we replace the broken toaster, which they apparently absolutely adored, with a new one of exactly the same model. The old toaster had an unfortunate habit of its feet falling off… Read More »

Category: Computer Security Computers Consumer activism Fraud Internet Web Tags: nonsad.com, PayPal

Datadog as vector for data exfiltration?

In my current job, we are evaluating Datadog as the repository for the metrics and logs being generated by our SaaS application, which is hosted in AWS. We have taken a security-first approach in our design for the AWS accounts and infrastructure surrounding our app, which means among other things that we are not allowing… Read More »

Category: Computer Security Computers Internet Tags: Datadog

Why I can no longer recommend Synology

I recently had to replace my old Synology DS415+ NAS with a new Synology DS918+ NAS, at a cost of more than $600, because my DS415+ failed. When I researched the failure that permanently bricked my DS415+, I learned the following: The failure was caused by a known defect in a component of my NAS.… Read More »

Category: Computers Consumer activism Tags: Synology

Newegg, why you gotta break my heart like this?

On Thursday night of last week, my Synology DS415+ NAS died. It turns out that there was a CPU defect in this NAS which prompted Synology to extend its warranty from two to four years for people who ran into the defect, but alas my NAS decided to wait until it was five years old… Read More »

Category: Computers Consumer activism Tags: Newegg

Thanks, Amtrak, for demonstrating how to apologize badly

I recently wrote about a series of poor experiences I had with Amtrak and most notably about their horrendous response to my feedback about those experiences. I decided to send a complaint letter to the CEO of Amtrak. Of course, I knew the CEO was never going to see my letter, but every large corporation… Read More »

Category: Consumer activism Government activism Tags: Adam Bland, Amtrak

Review: Fitbit Ionic vs. Garmin Forerunner 35

I recently replaced my Fitbit Ionic, which I wore for a couple years, with a Garmin Forerunner 35. Before the Fitbit, I wore two different Pebble models, so I’ve had long-term experience with four different fitness smart-watches. Here are my thoughts about both watches and how they compare. A good overall framing for this review… Read More »

Category: Consumer activism User Experience Tags: Fitbit Ionic, Garmin Forerunner 35

Amtrak classifies valid customer feedback as “venting,” ignores it

Due to a tragic accident on December 5 in which an Amtrak worker was electrocuted, Amtrak’s Northeast Corridor service was negatively impacted throughout the day, with many trains delayed or canceled. I was scheduled to take an Amtrak train from New Haven, CT to Boston, MA on the evening of December 5. Because of the… Read More »

Category: Consumer activism Tags: Amtrak

Just published: updated password manager interactive head-to-head comparison

Check out https://blog.kamens.us/head-to-head-comparison-of-password-managers-with-interactive-grid/.

Category: Computer Security Computers Internet User Experience Web Tags: 1Password, Bitwarden, Dashlane, Keeper, LastPass, RoboForm, Zoho Vault
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