Much of what I attempt to pass off as useful content on my blog is criticism of products and companies that, in my opinion, just don’t measure up. I have very high standards, which means that I’m often disappointed. However, it also means that when I’m happy with a product and recommend it, you should… Read More »
October 16, 2009 James Dimon Chairman and CEO JPMorgan Chase & Co. 270 Park Avenue New York, NY 10017-2070 Dear Mr. Dimon, This letter concerns my Chase Visa card, account number **** **** **** ****. I am writing to describe to you Chase’s recent abject failure to provide me and others with a minimally acceptable… Read More »
I recently received a letter from American Express confirming that I’d enrolled in online bill payment. I received the letter on paper, in an envelope, with a stamp on it, in the mailbox on my porch. The final sentence of the letter, all the way at the bottom, below the signature, reads as follows: You… Read More »
You’ve all gotten them, right? An envelope, or sometimes even a box, from some alleged charity you’ve never heard of before. You open it up and discover personalized mailing labels, greeting cards, a notepad, a tree ornament, a cheap electronic doodad, a coin, or whatever, along with a plea to send a donation. The… Read More »
[You can read the whole series of Honda Village postings here.] Since I first wrote about them in June, Honda Village has sent me many more pieces of junk mail enclosed in envelopes that do not have their name or return address on them and that have been intentionally designed to make the recipient think… Read More »
Those of you who have been reading my blog for a while know that I am not much of an HP fan, to say the least (see here and here). Given that, imagine how amused I was to receive this recently in the mail (yellow highlighting added by me): “It’s customers like you who make… Read More »
Several years ago, I wrote to Congressman Michael Capuano asking why he didn’t sign an ad published by the CJP which many other politicians signed, attesting to Israel’s right to defend itself against terrorist attacks. A friend has pointed out that I was remiss in not posting Capuano’s response, which seems somewhat more significant now… Read More »
As I previously wrote, I recently had to change my password on over 300 Web sites because my default “medium-security password” was compromised. The compromise was caused by a bug in the WordPress blogging platform which can result in inadvertent disclosure of information when content is pasted into the WYSIWYG text editor built into WordPress.… Read More »
First, Home Depot told me I was buying 1.44 square yards of carpet when I was actually buying 26.6 square yards. Then, it turned out that they’d only given me 20 square yards of carpet, not the 26.6 square yards I paid for. Apparently, somebody there has at least a bit of a clue about… Read More »
Following up on my previous blog posting, I just sent this letter to The Home Depot (pay special attention to the part I’ve emphasized in red): October 2, 2009 Store Manager The Home Depot 615 Arsenel Street Watertown, MA 02471 To whom it may concern: This letter concerns a purchase whose receipt bar code is… Read More »