Fixing “ghost alarms” in Windows Mobile

A common complaint of users of Windows Mobile devices is “ghost alarms.” One manifestation of this problem is when a periodic alarm scheduled by the clock application keeps triggering even when it has been disabled in the application, such that there appears to be no way to make it stop. Another manifestation is when multiple… Read More: Fixing “ghost alarms” in Windows Mobile »

Turning off startup animation and sound on an HTC Windows Mobile phone (AT&T 8525)

After AT&T acquired Cingular, they released a software upgrade for the 8525, one of their Windows Mobile devices. In the upgrade, they added an extraordinarily annoying boot-time animation to the phone. When you power on, you see an animated picture of the Cingular “flying bars” and then the AT&T logo. It wouldn’t bo so bad… Read More: Turning off startup animation and sound on an HTC Windows… »

Coining a new phrase

While discussing with my wife a product which is so poorly designed that it’s an absolute marvel that it made it to into manufacturing: “The team that designed this was definitely a few monkeys short of infinity.”

Bad customer service is bad for business

Shortly after I went after Sprint for horrendously bad customer service, their CEO stepped down as the company was about to announce yet another bad quarter. Shortly after I went after Motorola for horrendously bad customer service and deceptive marketing, their CEO was replaced after the company announced another bad quarter. This is not coincidence.