July 27, 2009
Customer Complaint Department
Micro Electronics, Inc.
4119 Leap Road
Hilliard, OH 43026
To whom it may concern:
I first asked you to permanently remove me from your postal mailing list on October 10, 2007. I received a response that same day confirming my request. I received two more mailings that month, and then the mailings stopped. At least, they did until February 2009, when they started again after I bought something at one of your stores.
On February 16, I sent a message through your Web form, asking you once again to permanently unsubscribe me from your mailing list (yes, that means that even if I buy something from one of your stores, I don’t want you to put me back on the list!). I sent another request March 15, and a third on April 30, this time by email to email@example.com.
Since I asked you on February 16 to stop sending me mailings, I’ve received six, most recently today.
As a result of your repeatedly ignoring the requests I’ve sent through the obviously useless mechanisms you tell customers to use, I have now been forced to spend my own money to send you this letter.
For two years, I have been attempting to eliminate junk mail from my mailbox. In addition to signing up for the Direct Marketing Association’s “do not mail” list, I have contacted every single entity that has sent me junk mail, literally hundreds of them, and asked them to remove me from their lists. I can count on one hand the number of entities who have been incapable of honoring my request. Same on you for being one of them.
I’ve spent so much time and effort combating junk mail because it is a huge scourge on the environment, and I actually care about the future of our planet. Apparently, your company does not.
I will, of course, be posting this letter on my blog and encouraging all those who read it to shop elsewhere. Why should we patronize a store which thinks nothing of ignoring its customers’ wishes and destroying the environment?