Posts Tagged ‘Trip Planner’

Brief mention in the Boston Globe

Friday, July 31st, 2009

From “MBTA announces latest arrival: Google mapping tool for riders“:

But not everyone at yesterday’s news conference was trumpeting the partnership. Jonathan Kamens, 39, of Brighton said Google Maps’s public transit routes are faulty because they rely on schedules provided by the MBTA, which are sometimes wrong.

Kamens, a software engineer, said his complaints to T officials have gone unaddressed for years, which drove him to pass out fliers questioning the deal.

Lisa Rivera, a spokeswoman for the MBTA, said that the authority was unaware of his complaints but that officials would look into them.

“We have an extensive planning and scheduling department and employees who are constantly updating our system,’’ she said.

It’s unfortunate that the reporter said I am concerned about inaccurate “schedules,” when in fact that I am concerned about inaccurate routes, which is a rather more serious problem.  If the schedule’s wrong, then you might have to wait longer than expected for a bus, but if the route is wrong, then the bus you’re waiting for might never show up.

MBTA routes are now in Google Maps, but they’re still wrong!

Thursday, July 30th, 2009

MBTA route information has just become available in Google Maps (both Web-based and Google Maps Mobile).  Google and the MBTA are planning on formally debuting it at a press conference at South Station in an hour or so.

I checked, and the data that the MBTA gave to Google has the same errors I’ve been complaining to the T about for over six years.

Since South Station is a short walk from where I work, I’ll be paying a visit and handing out this flyer to any reporters I find there:

Ride the T with Google

(click for PDF)

If I’m lucky maybe I’ll even get to shout out a question to Dan Graubaskas and ask what he’s planning on doing about the fact that the routes given out by Google Maps are wrong because of incorrect data provided by the T.

MBTA customer service continues to excel (not!)

Thursday, July 30th, 2009

T_sucksLast year, when I complained in writing to the T about receiving no response to the email messages I’d sent through their “Write to the Top” program, I received a response from Kevin McGuire telling me that if I continued to have this problem, I should contact James Monahan at a specific email address or telephone number.

On July 10, I emailed Monahan at the address McGuire gave me to complain about the fact that John Houghton, the superintendent of the Cabot Bus Garage, had not responded to complaints I’d sent on July 6, 7, and 9.

My email message to Monahan bounced with “User unknown”.  I can’t say I was surprised.

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