(See the last chapter, published in July 2009.)
Tonight, I sent the following email to Micro Center:
Mr. Lukens,
I would like to call your attention to http://blog.kamens.us/2009/07/27/micro-center-enters-the-junk-mail-hall-of-shame/, a letter which I sent to Micro Center’s corporate headquarters and published on my blog over seven years ago, detailing the near-impossibility of getting Micro Center to stop sending me junk mail.
You posted a comment there claiming that the problem had been taken care of. Except, of course, it hasn’t. I received junk mail again from Micro Center in 2011, after which I submitted yet another unsubscribe request, and again in 2015, after which I submitted yet another unsubscribe request, and then again last week.
In addition to complaining about the junk mail, I also mentioned in my letter that the privacy policy URL printed on your mailings — www.microcenter.com/privacy_policy.html, was invalid. Today, over seven years later, the URL printed on your mailings has changed — it is now www.microcenter.com/privacy_policy.aspx — and it is still invalid. Honestly, I can’t even begin to imagine the mind-blowing level of incompetence indicated by allowing an invalid URL to be printed on your mailings for more than seven years.
It simply amazes me that you still don’t have a setting in your customer database to indicate that a user has made a do-not-mail request and should not be added back to your mailing list even if they buy something from you.
Alas, I do still occasionally find it necessary to shop at Micro Center, when I need something immediately and can’t wait a day for Amazon. Rest assured, however, that I would shop at your store a hell of a lot more if you weren’t such ASSHOLES about the junk mail thing.
Sincerely,
Jonathan Kamens
