Category Archives: Boston

Safety warning: Jordan’s Furniture / Pulaski Build-A-Bear loft bed risk of collapsing ladder

Executive Summary The Pulaski Build-A-Bear loft bed, sold by Jordan’s Furniture and other furniture retailers, has a dangerous safety defect with the brackets with which the ladder is attached to the bed.  Jordan’s Furniture failed to adequately address this defect when notified about it.  The U.S. Consumer Product Safety Commission is currently investigating.  I am… Read More »

MBTA Customer Service Time Warp

Reprinting without comment (except some emphasis) an email message I received this morning: From: “do_not_reply@mbta.com” <do_not_reply@mbta.com> To: jik@kamens.brookline.ma.us Cc: chowze@mbta.com Subject: Thank you for contacting the MBTA Date: Thu, 22 Jan 2009 10:38:28 -0500 We appreciate your business and value your feedback. A customer service issue was logged on 2007-05-22 at 10:35:05 A tracking number… Read More »

Jordan’s Furniture warranty: buyer beware

About a year ago, my wife and I bought an expensive sleeper sofa from Jordan’s Furniture.  Well, actually, our parents bought it for us.  We paid a lot of money for it because we wanted the American Leather sleeper sofa, which has a rather unusual design.  The mattress is actually several separate foam cushions mounted… Read More »

Recs for downtown Boston businesses: Long’s Jewelry, Minuteman Coin & Jewelry, Watch Hospital, Downtown Barbers

I went for a walk downtown today to get a new battery for my wife’s watch, and I was pleasantly surprised to have positive experiences with four different businesses.  So here’s a shout out to… Long’s Jewelry and Watch Store at 100 Summer Street (617-426-8500).  I stopped here first.  The woman who helped me was friendly,… Read More »