Category Archives: Computers

Apple Support disappoints

As I recently wrote, I had trouble on my iMac when one user was suddenly unable to send mail using Mail.app. After attempting to fix the problem myself, I opened a support case with Apple under our AppleCare contract on Friday, December 24.

The wrong way to be a good samaritan

You’ve probably heard by now (the party line from Gawker, an a much more comprehensive analysis from Forbes) that a huge database of Gawker Media usernames and (poorly) encrypted passwords was recently stolen, and that the thieves published the stolen data for anyone in the world to download, and that the thieves managed to crack… Read More: The wrong way to be a good samaritan »

National Grid gets 66.666% confused with 99.999%

You’ve probably heard the expression “five nine reliability,” which is shorthand for saying that a product, Web site, service, application, or whatever is fully functional 99.999% of the time, the equivalent of less than six minutes of downtime per year. Most Web sites don’t need to achieve that level of reliability. However, when you’re in… Read More: National Grid gets 66.666% confused with 99.999% »