I recently checked in for a flight on Continental Airlines through my PDA. It’s very cool that Continental has a way for people to do this. At the end of the check-in process, I was asked whether I wanted to pick up my boarding pass at a kiosk, have it emailed to me for printing,… Read More »
Some time ago, author Galen Gruman, an Executive Editor at InfoWorld, started a petition demanding that Microsoft continue to sell Windows XP past the time when they had originally intended to stop, on the grounds that many individuals and businesses saw no need to switch to Windows Vista and shouldn’t be forced to do so.… Read More »
The $600 check and the four FedEx return shipping labels from HP arrived. the three C5280 printers and all of the associated photo paper and ink cartridges have been boxed up, labels have been applied, and FedEx has been called for pick-up. God willing, the check will be deposited later today. I just sent a… Read More »
Turns out my LJ.com syndication feed (http://syndicated.livejournal.com/jik_blog/) has been broken since I installed bookmarkify in March. LJ decided that my entries were too big with all the bookmarkify links in them. So I’ve told bookmarkify to only include the Digg link and none of the others. It would have been nice if somebody at LJ… Read More »
Note that in my last blog entry about my battle with HP over the C5280, the email from HP said that they were going to send me three FedEx labels. I wrote back immediately upon receipt of that letter and told them that if they wanted me to return the ink cartridges and photo paper,… Read More »
So now that HP has finally agreed to take back their crappy C5280 printer and refund my money, I’m in the market for something to replace it with. I’m leaning toward the Canon PIXMA MP830. Any comments about Canon printers in general or this one in particular? I’m going to be smart this time and… Read More »
On the morning of May 20, I filed suit against Hewlett-Packard in small claims court. Here’s the filing, if you’re curious (click on the thumbnail for a larger view): Shortly after filing the suit, I faxed a copy of the filing to my HP case manager. On May 22, someone from HP called to discuss… Read More »
It gives me great pleasure today to write not about yet another bad consumer experience, but rather about an awesome one.
2:44pm: I faxed my Chapter 93a demand letter to HP. 3:48pm: My case manager left voicemail asking me to fax him copies of my receipts. 4:59pm: I faxed the receipts. 5:30pm: My case manager called. He agreed to refund my money. However…
__ ___ Street ____, __ _____-____ E-mail: jik@alum.mit.edu Fax: ___-___-____ Phone: ___-___-____ April 14, 2008 Hewlett-Packard Fax: ___-___-____ Ref: HP case manager ID # __________ (previously __________) To whom it may concern: This is a demand letter as required by Chapter 93a of the General Laws of Massachusetts.