Dear AT&T, Some people don’t pay for their own cell phones. There’s a reason why account emails about my 12-year-old daughter’s cell phone go to me instead of her. Thanks for screwing that up! Sincerely, An unimpressed customer In reference to: Dear AT&T GoPhone® Customer: We want to alert you that future notifications regarding payments… Read More »
Today, I received a second letter from HSBC, claiming once again that they sent me a Statement Available Alert on January 13, despite my twice providing proof that they did not. They also claimed that they were not in violation of the Truth in Lending Act because the Act only requires them to make statements… Read More »
Recently, I wrote about BNY Mellon’s inept handling of 2010 1099-OIDs for Israel bonds, my relief that the State of Israel had decided to replace BNY Mellon with Computershare as the fiscal agent for Israel Bonds purchased in the U.S., and my hope that Computershare would be better than BNY Mellon. Less than 12 hours… Read More »
I’m not going to bother to reprint the response I received from HSBC to my recent complaint. Instead, I will reproduce the response I just sent them: February 26, 2010 [name elided] Executive Liaison Office of the President HSBC Card and Retail Services P.O. Box 80026 Salinas, CA 93912 Dear Ms. [name elided], I have… Read More »
My wife and I own a number of Israeli Bonds purchased over the course of many years (typically after annual High Holiday appeals). Many of these bonds are Original Issue Discount (OID) bonds. Dispensing with all the technical details, the general idea of an OID bond is that you get a 1099-OID statement every year… Read More »
My wife and I have a Jordan’s Furniture charge account issued by HSBC NV, a somewhat shady subsidiary of HSBC with a history of predatory lending and suspicious practices. They issue “private label” charge accounts for Jordan’s and many other retailers. We have a balance on the account under one of their frequent “buy now,… Read More »
I recently sent Citizens Bank, the issuer of our primary credit card, a letter disputing a charge on the card. Being eminently familiar with the rules surrounding such disputes, I included in my letter all of the required information. A week or so later, I got back this letter:
I wrote last week about Lands’ End’s poor handling of a return under their “Guaranteed. Period.” policy. Here’s their response, which I received a few days ago:
As I recently wrote, I had trouble on my iMac when one user was suddenly unable to send mail using Mail.app. After attempting to fix the problem myself, I opened a support case with Apple under our AppleCare contract on Friday, December 24.
January 8, 2011 John D. Goodman Executive Vice President, Apparel and Home Sears Holdings Corporation 3333 Beverly Road Hoffman Estates, IL 60179 Dear Mr. Goodman, “Guaranteed. Period.®” is a lie. In case you’re not familiar with it, here is the entire guarantee offered at www.landsend.com: The Lands’ End guarantee has always been an unconditional one.… Read More »