My wife and I own a number of Israeli Bonds purchased over the course of many years (typically after annual High Holiday appeals). Many of these bonds are Original Issue Discount (OID) bonds. Dispensing with all the technical details, the general idea of an OID bond is that you get a 1099-OID statement every year… Read More »
My wife and I have a Jordan’s Furniture charge account issued by HSBC NV, a somewhat shady subsidiary of HSBC with a history of predatory lending and suspicious practices. They issue “private label” charge accounts for Jordan’s and many other retailers. We have a balance on the account under one of their frequent “buy now,… Read More »
I recently sent Citizens Bank, the issuer of our primary credit card, a letter disputing a charge on the card. Being eminently familiar with the rules surrounding such disputes, I included in my letter all of the required information. A week or so later, I got back this letter:
I wrote last week about Lands’ End’s poor handling of a return under their “Guaranteed. Period.” policy. Here’s their response, which I received a few days ago:
As I recently wrote, I had trouble on my iMac when one user was suddenly unable to send mail using Mail.app. After attempting to fix the problem myself, I opened a support case with Apple under our AppleCare contract on Friday, December 24.
January 8, 2011 John D. Goodman Executive Vice President, Apparel and Home Sears Holdings Corporation 3333 Beverly Road Hoffman Estates, IL 60179 Dear Mr. Goodman, “Guaranteed. Period.®” is a lie. In case you’re not familiar with it, here is the entire guarantee offered at www.landsend.com: The Lands’ End guarantee has always been an unconditional one.… Read More »
In the last six months I have received no less than 16 promotional mailings from Comcast, many of them only a few days apart. I have tried repeatedly to get them to stop sending me these mailings, to no avail. I filed a complaint about it with the Better Business Bureau; not only did Comcast… Read More »
Ben Bresky of Israel National News has just released an interview about my “Shave a Redhead for Israel” fundraiser. Enjoy!
I posted on November 2 about FedEx attempting three times in a row to deliver a shipment to our house which turned out to be intended for (and addressed to) one of our neighbors, and then when their error was discovered refusing to redeliver the shipment to the correct address. Here’s the end of the… Read More »
You’ve probably heard the expression “five nine reliability,” which is shorthand for saying that a product, Web site, service, application, or whatever is fully functional 99.999% of the time, the equivalent of less than six minutes of downtime per year. Most Web sites don’t need to achieve that level of reliability. However, when you’re in… Read More »