To: CabotSuperintendent@mbta.com Mr. Houghton, Thanks to a helpful bus driver this morning (the driver of the inbound 554 bus that passed through Newton Corner at around 8:20), my daughter and I finally found out the real explanation for why we missed the 554 bus from Newton Corner to Newtonville on Monday and Tuesday of this… Read More »
I received email today from a Principal Operations Inspector at the FAA, who indicated that although “air travel by unaccompanied minors is a subject that is not regulated by the FAA… your complaint has caused us to look at other issues surrounding your daughter’s situation, and we are investigating those issues.” I asked him for… Read More »
I just realized that I misunderstood the initial response I got from my report to the FAA. I read it quickly (things were a little crazy the day after they lost my daughter!) and thought the FAA folks said that they had forwarded my complaint to the DOT and TSA. In fact, they hadn’t, so… Read More »
Mr. Houghton, Being a glutton for punishment, and having no better option, my daughter and I set out this morning once again to take the T from Brighton Center to Walnut Street in Newton, changing buses in Newton Corner. We were stationed at 400 Centre Street by 8:17, waiting for a 554 bus scheduled to… Read More »
I just sent this: Mr. [name elided], Thank you for your email and voicemail message. I’m sorry to say that it appears the issue with my account is not yet resolved. Early Saturday morning, Comcast sent out a service announcement with the subject “The new Comcast.net is now live”. Like all the previous service announcements,… Read More »
To: CabotSuperintendent@mbta.com Cc: <Steven.Baddour@state.ma.us>, <Rep.JosephWagner@hou.state.ma.us>, <Steven.Tolman@state.ma.us>, <Rep.KevinHonan@hou.state.ma.us>, <mayor@cityofboston.gov>, <Mark.Ciommo@cityofboston.gov>, <Michael.F.Flaherty@cityofboston.gov>, <Stephen.Murphy@cityofboston.gov>, <John.R.Connolly@cityofboston.gov>, <sam.yoon@cityofboston.gov>, “‘Governor Patrick’s Office (imailagent)’” <gov.webmail@state.ma.us>, “‘Halbert, David’” <David.Halbert@cityofboston.gov> John Houghton Superintendent, Cabot Bus Garage MBTA Dear Mr. Houghton, They say that the definition of insanity is doing the same thing over and over and expecting different results. If so, then I must… Read More »
A letter I just received from Comcast: Mr. Kamens We can contact you the next time we send a service email to ensure you properly receive it. If that is something you would like us to do just let me know. Regarding the data discrepancy, our first task was repairing your account. We will continue… Read More »
I received voicemail and email messages from a Comcast employee less than 3½ hours after I sent my “executive email carpet bomb” (EECB), asking for more information about the issue. I replied with details. A few hours later, less than eight hours after the EECB, I received a voicemail message from a Comcast employee indicating… Read More »
To: mitch_bowling@cable.comcast.com Cc: amy_banse@comcast.com, andrew_baer@cable.comcast.com, bradley_dusto@cable.comcast.com, brian_roberts@comcast.com, catherine_avgiris@cable.comcast.com, charlie_thurston@cable.comcast.com, david_cohen@comcast.com, david_juliano@cable.comcast.com, david_scott@cable.comcast.com, derek_harrar@cable.comcast.com, diane_robina@comcast.com, douglas_gaston@comcast.com, greg_butz@cable.comcast.com, jamie_davis@cable.comcast.com, jamie_davis@comcast.com, jeff_shell@comcast.com, john_ridall@cable.comcast.com, john_schanz@cable.comcast.com, joseph_donnelly@comcast.com, kevin_casey@cable.comcast.com, michael_angelakis@comcast.com, peter_kiriacoulacos@cable.comcast.com, ralph_roberts@cable.comcast.com, ralph_roberts@comcast.com, rick_germano@cable.comcast.com, sandy_wax@comcast.com, tony_werner@cable.comcast.com, william_stemper@cable.comcast.com Subject: Comcast sends service announcements to wrong email address for six months, ignores customer’s efforts to fix Mitch Bowling General Manager and Senior Vice… Read More »
I just sent this letter to my contact at Continental: Ms. [named elided], Continental’s response to the incident that happened to my daughter, and to another little girl a day before my daughter, and to who knows how many other children who didn’t make the news, is inadequate. “Reinforcing procedures” does not fix anything. “Reinforcing… Read More »