Category Archives: Consumer activism

Conversations with Continental

Two conversations with Continental, one Sunday evening with a supervisor at Logan Airport, one Monday afternoon with a corporate customer relations representative:

Here’s a round-up of what the news media have done with this story… I sent a tip to the Boston Herald and never heard back from them. I sent a tip to the Boston Globe and never heard back from them. I sent a tip to WBUR (90.9 FM) and never heard back from them. Not… Read More »

Also picked up by gadling.com

http://www.gadling.com/2009/06/15/continental-airlines-flies-ten-year-old-girl-on-her-own-to-the-w/

First on-line news story about the incident

(Link forwarded to me by my father in law.) http://www.woio.com/global/story.asp?s=10534794

Initial FAA response

Here’s the initial response I got from the FAA:

And we’re live on Consumerist…

http://consumerist.com/5290598/continental-puts-10+year+old-child-on-the-wrong-plane

Reported to the FAA

I just sent this to the FAA safety hotline. They claim that submissions to the hotline are reviewed daily and I should hear back within three business days. We’ll see.

Another airline screwup you just will NOT believe: Continental puts my unaccompanied minor daughter on the wrong plane!

I took my ten-year-old daughter to Boston Logan Airport this morning to put her on a Continental flight to Cleveland, where my in-laws live, as an unaccompanied minor. The gate agent took all the paperwork and escorted my daughter down the jetway, and then proceeded to put her on the wrong airplane. There were two… Read More »

Web site pet peeves

ZIP code fields that don’t accept the ZIP+4, or only accept it without the hyphen, or only accept it with the hyphen, or let you enter it and then tell you it’s invalid Credit-card number fields that don’t accept spaces or hyphens, or require spaces or hyphens, or tell you to enter the card number… Read More »