CVS asking for ID for credit-card purchases
Just sent this feedback to CVS through their Web site:
Category Archives: Consumer activism
Good apology from NSTAR
An employee from NSTAR called this morning about my recent complaint and asked to speak to me. My wife answered the phone and asked what to do, and I told her to ask him to communicate with me in writing, since I had no desire to waste my time speaking with him on the phone.… Read More »
First impressions of HP Photosmart C5280
A few days ago, I described the experience I had trying to buy an HP Photosmart C5280 All-in-One (printer, copier, scanner) and Photo Value Pack under a promotion being offered by HP. The printer arrived today, and I set it up. My first impressions of the printer itself are quite good — it’s a really… Read More »
Default judgment against Sprint in small-claims court
My small-claims court hearing with Sprint Nextel for the shafting I previously described was today. Sprint didn’t show up, and the clerk magistrate entered a default judgment in my favor. She said she was going to review the details of the complaint, which I provided to her in writing, and my other evidence, of which… Read More »
British Airways baggage handling roasted by the WSJ
Concerning my prevously described bad experience with British Airways’ terrible baggage handling, I’m sure not the only one! Today’s Wall Street Journal ran a story about it on page D1, with a teaser on the front page. “Welcome to London: Your Luggage Is Missing — Why British Airways Is Worse Than Even U.S. Airlines At Losing… Read More »
NSTAR turns off paper billing without customers’ consent AGAIN
[Update: See NSTAR’s apology.] I wrote last year about NSTAR’s turning off paper billing without prior consent for customers enrolled in their e-Bill program. I sent a sternly worded complaint to NSTAR about this as well as complaining to the Department of Telecommunications and Energy. Well, they’re at it again.
It pays to shop around
HP is currently offering a promotion which includes rebates on several of their All-in-One printers as well as a $15 rebate on an HP Photo Value Pack when you purchase one printer in particular, the C5280. See here for more information about this promotion. Then read on for the experience I had trying to take… Read More »
British Airways response to delayed baggage complaint
Here’s the response from British Airways to my complaint to them about my delayed baggage:
American Airlines still bites
A little over a month ago, I posted a letter I sent to American Airlines about a bad experience my family had on an international flight. I’ve received the following woefully inadequate response:
Why I will no longer buy from Netgear
I bought a Netgear wireless router (model WGR614v7) early in May 2007 so that I could use WiFi at home. I’ve since exchanged it for a Linksys wireless router, and I will never purchase another Netgear product. Here’s why…