Category Archives: Consumer activism

Citizens Bank Internet banking: edited or deleted transactions can be lost withour recourse

Just sent this letter to Citizens Bank. Not holding my breath for any sort of meaningful response, but what the heck… Dana Drago Vice Chairman, Retail and Business Banking Citizens Bank One Citizens Plaza Providence, RI 02903 Dear Ms. Drago, I am writing to bring to your attention a serious deficiency in Citizens Bank’s Internet… Read More: Citizens Bank Internet banking: edited or deleted transactions can be… »

Is it really so hard to sell a pair of jeans?

When I need to buy a new pair of jeans, I walk into the store, find a pair of Levi’s with a 34-inch waist and a 30-inch inseam, pay for it, and walk out. Seems simple, right? So why doesn’t Target sell Levi’s in my size at their Watertown, MA store? So why doesn’t Target… Read More: Is it really so hard to sell a pair of… »

Newton’s Honda Village enters the Hall of Shame

[You can read the whole series of Honda Village postings here.] My wife and I were pleased by the experience we had about six months ago buying a Honda Odyssey from Honda Village in Newton, MA. Certainly, Honda Village was a lot more pleasant than Herb Chambers Honda of Boston, the other dealership with which… Read More: Newton’s Honda Village enters the Hall of Shame »

Why not to donate to The March of Dimes

On November 26, I contacted The March of Dimes through a form on their Web site, asking them to remove me from their postal mailing list. (This was not because of a specific grievance against The March of Dimes; I’m trying to get us removed from all mailing lists to reduce wasted time dealing with… Read More: Why not to donate to The March of Dimes »

Bad customer service is bad for business

Shortly after I went after Sprint for horrendously bad customer service, their CEO stepped down as the company was about to announce yet another bad quarter. Shortly after I went after Motorola for horrendously bad customer service and deceptive marketing, their CEO was replaced after the company announced another bad quarter. This is not coincidence.

Abject apologies from the USPS

In response to my complaint to the US Postal Service about delayed mail and their handling of it, I have received two letters. I also received a couple of phone calls, during which I informed the callers that I had no time to discuss my complaints with them on the phone, so if they had… Read More: Abject apologies from the USPS »

Motorola inducted into the jik Bad Customer Service Hall of Shame

Several months ago, my wife and I decided it was time to replace our old VTech cordless phones (one base and four handsets, one for each floor of the house). I compared what was on the market to our desired features and selected the Motorola MD781 base unit and three MD71 expansion handsets, for a… Read More: Motorola inducted into the jik Bad Customer Service Hall of… »

Sprint pays up!

As I noted before, I was awarded a default judgment against Sprint for over $800 in small claims court. As of a month after the judgment, they still hadn’t paid or showed up in court, so at the payment hearing the court issued me a Capeas (i.e., a document allowing me to have the CEO… Read More: Sprint pays up! »

Greenlite USA: “You actually expect us to honor our warranty?”

Greenlite USA sells rather inexpensive compact fluorescent lamp (CFL) bulbs. In the Boston area, you can find them at Aborn Hardware on Harvard Street in Brookline.

Buy.com’s customer service department is staffed by imbeciles

I just sent this letter to the contact email address for a recent buy.com press release: