I’m always posting here about negative customer service experiences. Fr a change, I recently had an experience that was so positive that I wanted to write about it as well. I want to tell you about my recent experience with JetBlue. Yes, JetBlue.
Apparently, BCBS MA’s foray into invading patients’ privacy, which I detailed here, wasn’t good enough. Now, they’re planning on sending invasive surveys to all mental health patients. The surveys are “voluntary,” of course, but if too many of any particular practitioner’s patients don’t respond, s/he may lose his/her annual increase in reimbursement rates, so practitioners… Read More »
In September, my Chase credit card offered me a deal — a good rate on a balance transfer with no transfer fee. I wasn’t using the card at the time, so its full credit limit was available to me for transferring balances, and I had a pretty big balance on my home equity line, so… Read More »
Check out this site. This guy’s ex-girlfriend applied for various credit card accounts over the Web in his name while living with him for several years, grabbing the statements from the mail as they came in or signing up for paperless statements so he never found out about them, until she finally skipped town right… Read More »
I just sent this letter to Stewart Umholtz, the challenger to Illinois Attorney General Lisa Madigan in the upcoming election:
I use TurboTax to do my taxes every year, and I’m signed up for Intuit’s AutoRenew program, which means that they send me the new version of TurboTax automatically every year when it comes out. I’ve got a credit card on file with them, and they charge the credit card when they ship the software.
I got this email from NSTAR on August 14:
My wife and I own a 1995 Ford Taurus, which we bought used, and a 2004 Ford Freestar, which we bought new, from Framingham Ford, in Framingham, MA. Framingham Ford has lived up to all the negative stereotypes associated with car dealerships. We will certainly never do business with them again. Furthermore, because of the… Read More »
Chase keeps sending me these checks to get me to enroll in one of the various services they offer, like their “Chase Fraud Protector” service. The deal is that depositing the check causes you to be enrolled in the program automatically, and then if you cancel within a month they don’t actually charge you anything.
US Airways Attention: Customer Relations 4000 East Sky Harbor Boulevard Phoenix, AZ 85034 To whom it may concern: