No wonder some people call it “Sprint PMS”
I just sent this letter to the CEO of Sprint to tell him how his company permanently lost me as a customer.
Category Archives: Consumer activism
Another positive customer service experience
As I wrote in my last blog entry, my family dealt with a one-day delay in our return flight from Florida by spending the day at Disney World. This was my first visit to Disney World as an adult, and I’ve gotta tell you… for a customer service cynic like me, it’s an experience like… Read More »
A positive customer service experience
I’m always posting here about negative customer service experiences. Fr a change, I recently had an experience that was so positive that I wanted to write about it as well. I want to tell you about my recent experience with JetBlue. Yes, JetBlue.
Blue Cross Blue Shield of Massachusetts is at it again
Apparently, BCBS MA’s foray into invading patients’ privacy, which I detailed here, wasn’t good enough. Now, they’re planning on sending invasive surveys to all mental health patients. The surveys are “voluntary,” of course, but if too many of any particular practitioner’s patients don’t respond, s/he may lose his/her annual increase in reimbursement rates, so practitioners… Read More »
“Bank error in your favor, collect $13,117.50.”
In September, my Chase credit card offered me a deal — a good rate on a balance transfer with no transfer fee. I wasn’t using the card at the time, so its full credit limit was available to me for transferring balances, and I had a pretty big balance on my home equity line, so… Read More »
Discover Card refuses to do the right thing
Check out this site. This guy’s ex-girlfriend applied for various credit card accounts over the Web in his name while living with him for several years, grabbing the statements from the mail as they came in or signing up for paperless statements so he never found out about them, until she finally skipped town right… Read More »
Illinois Attorney General Lisa Madigan deserves to lose her seat
I just sent this letter to Stewart Umholtz, the challenger to Illinois Attorney General Lisa Madigan in the upcoming election:
Kudos to Intuit
I use TurboTax to do my taxes every year, and I’m signed up for Intuit’s AutoRenew program, which means that they send me the new version of TurboTax automatically every year when it comes out. I’ve got a credit card on file with them, and they charge the credit card when they ship the software.
NSTAR stops sending people paper bills, without their permission
I got this email from NSTAR on August 14:
Ford sucks; is anybody (affordable) any better?
My wife and I own a 1995 Ford Taurus, which we bought used, and a 2004 Ford Freestar, which we bought new, from Framingham Ford, in Framingham, MA. Framingham Ford has lived up to all the negative stereotypes associated with car dealerships. We will certainly never do business with them again. Furthermore, because of the… Read More »