I recently stayed at the Marriott hotel in downtown Durham, North Carolina while traveling on business. There were signs plastered all over the hotel about the hotel’s “Whatever It Takes” initiative for making their guests comfortable. Shortly after my arrival, I went down to the front desk to ask if they had any Advil or… Read More »
July 13, 2006 Thomas M. Ryan, President CVS Corporation One CVS Drive Woonsocket, RI 02895 Dear Mr. Ryan, They say that 96% of customers you lose won’t tell you why they left, even if you pay them. Pay attention… I’m the other 4%.
To view someone else’s shared Snapfish album, you have to register as a snapfish user.
My family and I just returned from a two-week trip to Israel, during which we spent a couple of days in the Tel Aviv area. While we were there, we stopped by Dizengoff Square to see the Agam Fountain. The last time I saw it was in the summer of 1986, shortly after it was… Read More »
My family is in the middle of a two-week visit to Israel. Today is my “day off” to spend by myself, and of course, where else would I spend it than at an Internet cafe checking my email :-)? I’m not one of those avid bloggers who must record every detail of his vacation, but I… Read More »
Just sent this letter, mostly written by my wife, to the CEO of Disney World:
My wife and I each recently received letters from Blue Cross Blue Shield of Massachusetts, our health insurer through my employer. These letters introduced us to a program being run by BCBS which, to put it bluntly, is wrong, wrong, wrong.
I just sent this letter to Black & Decker:
The following is a letter I just sent to a customer support supervisor at Dell.
After a long hiatus, I recently started receiving junk faxes again. Having tired of the rigmarole of figuring out who sent them and how to sue them in small claims court, and being cognizant of the fact that a recent Massachusetts superior court ruling may in fact preclude suits against junk faxers by individuals in… Read More »