Dear GEICO, I’m writing to explain how, over the course of your handling of a single claim, you went from being a company I would definitely recommend to others to one which I would under no circumstances recommend. If you actually care about winning and keeping customers, you might want to pay attention. One of… Read More »
What should have been a simple transaction on my PS4 instead turns out to be an hour+-long debacle of things going wrong.
Companies that engage in slimy marketing practices tend to be slimy companies. RegScale fits that description, so you should avoid doing business with them.
[UPDATE: As of May 26, 2025, I don’t think the instructions on this page work anymore, because I believe Twitter/X has blocked archive.org from archiving tweets.] I’m all done with Twitter, but I also didn’t want to just delete my account and remove over a decade of content that I created from the internet. I’m… Read More »
My health insurance provider, Blue Cross Blue Shield of Massachusetts, currently uses Express Scripts as its mail-order pharmacy. They’re switching to CVS Caremark as of January 1, 2023, which as you’ll see from below is probably a good thing. However, if your insurance company is still using Express Scripts, then I to encourage you to… Read More »
I had a Visa card issued by Elan Financial Services branded through my bank (Eastern Bank). Elan is consistently mediocre. Their web site looks and works like it was built 20 years ago. Their monthly statements tell you how much “bonus” cash back you earned but don’t tell you which transactions fall into which bonus… Read More »
A couple of years ago, my wife and I needed neuropsychological testing for one of our children. We asked around among our friends for recommendations, and Dr. Erick A. Medina of Wellesley, Massachusetts was recommended to us. We spoke with Dr. Medina and liked what we heard, so we went ahead with the testing. In… Read More »
I recently booked a stay at a motel through hotels.com. The night I checked in, hotels.com sent me email asking me to rate my check-in (literally, the subject line said, “How was your check-in, Jonathan K?” and the body of the email said “How’s your trip going, Jonathan Kamens? Rate your check-in experience.”). Thinking that’s… Read More »
We’ve been smelling a faint gas smell in our house for several months. It was sufficiently faint and intermittent that we didn’t feel too much urgency to get it fixed, but my wife finally asked me last week to call the gas company (National Grid) and ask them what to do about it, which I… Read More »
My bank was recently acquired. The migration of accounts into the new bank’s infrastructure happened over the weekend, and this morning at 8am, we were officially able to log into the new online banking site. We were told that any direct deposits or debits we had configured with the old bank’s routing number would automatically… Read More »