Category Archives: Consumer activism

Neighborhood CVS reneges on agreement to allow neighbors to park in lot, has them towed

Chapter 1: The Incident My wife and I moved into our home in 1997. When we moved in, the neighborhood grocery store half a block from our house had just closed and was in the process of being replaced by a CVS which is still there today. Our new neighbors told us of the following:… Read More: Neighborhood CVS reneges on agreement to allow neighbors to park… »

How GEICO went from 5/5 to 0/5 over the course of a single claim

Dear GEICO, I’m writing to explain how, over the course of your handling of a single claim, you went from being a company I would definitely recommend to others to one which I would under no circumstances recommend. If you actually care about winning and keeping customers, you might want to pay attention. One of… Read More: How GEICO went from 5/5 to 0/5 over the course… »

“Archiving Your Tweets at Archive.Org” for Dummies

[UPDATE: As of May 26, 2025, I don’t think the instructions on this page work anymore, because I believe Twitter/X has blocked archive.org from archiving tweets.] I’m all done with Twitter, but I also didn’t want to just delete my account and remove over a decade of content that I created from the internet. I’m… Read More: “Archiving Your Tweets at Archive.Org” for Dummies »

Why you probably shouldn’t use Express Scripts

My health insurance provider, Blue Cross Blue Shield of Massachusetts, currently uses Express Scripts as its mail-order pharmacy. They’re switching to CVS Caremark as of January 1, 2023, which as you’ll see from below is probably a good thing. However, if your insurance company is still using Express Scripts, then I to encourage you to… Read More: Why you probably shouldn’t use Express Scripts »

Elan Financial Services: why are you so bad at this?

I had a Visa card issued by Elan Financial Services branded through my bank (Eastern Bank). Elan is consistently mediocre. Their web site looks and works like it was built 20 years ago. Their monthly statements tell you how much “bonus” cash back you earned but don’t tell you which transactions fall into which bonus… Read More: Elan Financial Services: why are you so bad at this? »