It's time for my next installment of "Why is @Amtrak service so terrible? It doesn't need to be this way." Check out the last chapter at https://twitter.com/jikamens/status/1217620947781541889. Today's topic: how to make a pre-trip Covid-19 check form as difficult as possible to fill out. #TrainTwitter 1/ I got a notification on my phone that I… Read More: Yet another bad user experience from Amtrak »
I recently received a shipment of cat food from Petco which, as far as I know, I had not ordered. I did have a “repeat delivery” order scheduled for that variety of cat food, but usually when Petco is about to send you a repeat delivery order they notify you by email to give you… Read More: Petco violates customer privacy, refuses to confirm appropriate steps were… »
Dear sales representative who wants me to buy your company’s products, If I’ve emailed you a link to this blog posting, it’s probably because you’ve sent me multiple unsolicited sales emails. Welcome to the club of vendors from whom I’m unlikely to ever purchase anything! No unsolicited sales email I have ever received from a… Read More: Generic reply to unsolicited vendor sales emails »
I have been trying for three months to open a @AskSynchrony account for the @Google store. It has been an unmitigated disaster every step of the way. It boggles the mind that Google has chosen such a terrible partner for providing this service. For background, I have never been a victim of identity theft, I… Read More: The arduous saga of applying for a Google Store credit… »
When a program creates a hard link inside your Synology Drive folder on Linux, the Synology Drive Client doesn’t notice it, and therefore that file never gets synchronized to the server. This should be easy to fix, but years after I reported it, it’s still broken.
Hey @StopandShop let me tell you why you just lost $350 of business from me. 1/ As I’ve written to you several times before (https://blog.kamens.us/2020/07/11/why-stop-shop-just-lost-500-of-my-business/, https://blog.kamens.us/2017/09/10/please-stop-shop-stop-treating-me-like-a-thief/), it’s bad enough when your Scan-It loss prevention system treats loyal, long-term customers like me as thieves. 2/ It’s even worse when it doesn’t work well. It’s even worse… Read More: Stop & Shop still treating me like a thief, still… »
Lowe’s continues to be unable to ship online orders reliably and unable to provide timely, effective customer service. Also, they promise refunds and then don’t issue them. Zero stars, do not recommend.
July 11, 2020 Store ManagerStop & Shop60 Everett StreetAllston, MA 02134-1952 To whom it may concern: There are a number of things I like about your establishment. You are close to where I live. You have a decent selection of Kosher foods. You usually have most of the things I need in stock, and when… Read More: Why Stop & Shop just lost $500 of my business »
My letter today to the CEO of Lowe’s: June 27, 2020 Marvin Ellison, CEOLowe’s Companies, Inc.1000 Lowe’s BoulevardMooresville, NC 28117 Dear Mr. Ellison, While I understand the challenges businesses face in providing service to customers in the midst of a pandemic, there comes a time when service is so poor that even in these times… Read More: Lowe’s ships wrong product, it’s apparently impossible to reach someone… »
Because I’m senior enough to have “spending authority,” an unfortunate fact of life for me at work is that I get a lot of cold sales emails. Most of them I just delete or report as spam, but occasionally I get one that is so ridiculously bad or offensive that I feel I must address… Read More: Wow, AT&T Fiber, this is a ridiculously bad sales email »