Category Archives: Consumer activism

LastPass still hasn’t learned the first rule of being in a hole

LastPass sent out an email and published a blog posting today to go with the support article they published earlier this week. They keep making things worse.

Newly released details about the recent LastPass security incident are bad

The newly released details about last fall’s LastPass breach and their response to it are bad, and LastPass should feel bad, and you should stop using LastPass.

“SoftHQ” earns a place in my tech recruiter hall of shame

A SoftHQ recruiter called me four times in two days, emailed me twice in two days, all for a job that he should never have been contacting me about. My attempt to complain to SoftHQ failed because the contact email on their web site bounces.

Avoid Advance Auto Parts in Allston, MA

Advance Auto Parts jumps the shark, sells me bulbs that don’t work in my car after claiming they will, and won’t give me a refund when I try to return them. Corporate claims they’re looking into the matter.

Neighborhood CVS reneges on agreement to allow neighbors to park in lot, has them towed

Chapter 2: The Hearing
Background information about how small-claims court works, plus a detailed account of my recent hearing.

Neighborhood CVS reneges on agreement to allow neighbors to park in lot, has them towed

Chapter 1: The Incident My wife and I moved into our home in 1997. When we moved in, the neighborhood grocery store half a block from our house had just closed and was in the process of being replaced by a CVS which is still there today. Our new neighbors told us of the following:… Read More: Neighborhood CVS reneges on agreement to allow neighbors to park… »

How GEICO went from 5/5 to 0/5 over the course of a single claim

Dear GEICO, I’m writing to explain how, over the course of your handling of a single claim, you went from being a company I would definitely recommend to others to one which I would under no circumstances recommend. If you actually care about winning and keeping customers, you might want to pay attention. One of… Read More: How GEICO went from 5/5 to 0/5 over the course… »

Dear Sony, why are you so bad at this

What should have been a simple transaction on my PS4 instead turns out to be an hour+-long debacle of things going wrong.

Why you should not use RegScale

Companies that engage in slimy marketing practices tend to be slimy companies. RegScale fits that description, so you should avoid doing business with them.