I have been trying for three months to open a @AskSynchrony account for the @Google store. It has been an unmitigated disaster every step of the way. It boggles the mind that Google has chosen such a terrible partner for providing this service. For background, I have never been a victim of identity theft, I… Read More »
[For the record, as of January 12, 2023, this bug still isn’t fixed in the current version, 7.2.1, of Synology Drive Client for Linux, more than two years after I reported it to Synology. The workaround described below still works. However, thanks to the assistance of an extremely helpful and competent Synology support engineer, I… Read More »
Hey @StopandShop let me tell you why you just lost $350 of business from me. 1/ As I’ve written to you several times before (https://blog.kamens.us/2020/07/11/why-stop-shop-just-lost-500-of-my-business/, https://blog.kamens.us/2017/09/10/please-stop-shop-stop-treating-me-like-a-thief/), it’s bad enough when your Scan-It loss prevention system treats loyal, long-term customers like me as thieves. 2/ It’s even worse when it doesn’t work well. It’s even worse… Read More »
Lowe’s continues to be unable to ship online orders reliably and unable to provide timely, effective customer service. Also, they promise refunds and then don’t issue them. Zero stars, do not recommend.
July 11, 2020 Store ManagerStop & Shop60 Everett StreetAllston, MA 02134-1952 To whom it may concern: There are a number of things I like about your establishment. You are close to where I live. You have a decent selection of Kosher foods. You usually have most of the things I need in stock, and when… Read More »
My letter today to the CEO of Lowe’s: June 27, 2020 Marvin Ellison, CEOLowe’s Companies, Inc.1000 Lowe’s BoulevardMooresville, NC 28117 Dear Mr. Ellison, While I understand the challenges businesses face in providing service to customers in the midst of a pandemic, there comes a time when service is so poor that even in these times… Read More »
Because I’m senior enough to have “spending authority,” an unfortunate fact of life for me at work is that I get a lot of cold sales emails. Most of them I just delete or report as spam, but occasionally I get one that is so ridiculously bad or offensive that I feel I must address… Read More »
I received this email at 1:15 this morning: When I saw it this morning, I was confused. I have never before received an email from “loyaltygateway.com”, and I was asleep at 1:15am, not placing an “order” to be confirmed by this email as its subject implies. It sure looks like spam, right? Well, it turns… Read More »
Five days ago, I published an open letter to Tufts Health Plan about the many ways in which they have made it unpleasant to deal with them since I first became a member seven months ago. I sent a link to this letter to a supervisor in their Appeals and Grievances Department, asking her to… Read More »
[See the update here.] Dear Tufts Health Plan, I am fortunate to have had the privilege of working for more than three decades in white-collar jobs which provided decent employer-sponsored health insurance. I’ve therefore been a member of many different health insurance companies, and I’m not sure any of them has given me so much… Read More »