CVS Photo Center strikes out

July 13, 2006 Thomas M. Ryan, President CVS Corporation One CVS Drive Woonsocket, RI 02895 Dear Mr. Ryan, They say that 96% of customers you lose won’t tell you why they left, even if you pay them. Pay attention… I’m the other 4%.

Help stop the genocide in Darfur!

More than 400,000 people have been killed in Darfur since the genocide started in 2003. More than 2.5 million people have been displaced. Five thousand people die each month in the ongoing slaughter. We must stop the killing.

HMO as (bad) doctor

My wife and I each recently received letters from Blue Cross Blue Shield of Massachusetts, our health insurer through my employer. These letters introduced us to a program being run by BCBS which, to put it bluntly, is wrong, wrong, wrong.