Dear Microsoft, please stop stonewalling me and fix my broken Skype subscription

I sent the following letter via certified mail this morning: May 23, 2017 Bradford L. Smith, President Microsoft Corporation One Microsoft Way Redmond, WA 98052-6399 Dear Mr. Smith, I have been trying to get an Office 365 / Skype issue resolved for over two and a half months. Your customer support representatives have alternated between… Read More »

Lessons learned from DIY Microsoft Surface Pro 4 screen replacement

I just replaced a shattered screen on a Microsoft Surface Pro 4. This was not only my first time replacing a Surface screen, it was my first time replacing a smart-phone or tablet screen of any sort. Before doing the replacement, I attended YouTube University, watching several relevant videos. For example: Surface Pro 4 Screen Repair… Read More »

How to delete your LiveJournal account

LiveJournal recently changed their Terms of Service. Many people are unwilling to accept the new Terms of Service. Some people even find them so unacceptable that they want to delete their LiveJournal accounts. The only way to delete one’s LiveJournal account is via the Account Status page. Unfortunately, it’s impossible to access that page without… Read More »