“Passport Parking” is a rip-off
Passport Parking’s pay-by-phone service charges exorbitant fees, doesn’t inform customers about the fees up-front, makes it hard to obtain a refund, issues refunds slowly, has a broken web app, and has poor security.
Category Archives: User Experience
Twitter, what were you thinking?
Twitter’s new layout for emails about favorited tweets is a disaster.
Fandango discriminates against imaginary Germans
November 26, 2014 Regal Entertainment Group 7132 Regal Lane Knoxville, Tennessee 37918 Fax: 1-865-922-3188 To whom it may concern: I’m writing to you to complain about Fandango, the vendor you’ve selected to exclusively handle on-line sales of Regal tickets. I have been forced to escalate my complaint to you because of Fandango’s completely inept handling… Read More »
Dear T-Mobile, thanks for wasting my time!
Dear T-Mobile, In my life, I am blessed in many ways. I have a wonderful family; I am part of several great communities; I have a good job I love with people I respect and learn from every day; I have a roof over my head and enough food to eat. However, like many other… Read More »
Another reminder of why I so “love” Paychex
Because I am a boring old fuddy-duddy, I was spending the minutes leading up to the New Year trying to reconcile my 2013 medical flexible spending account (FSA), i.e., to match up the FSA transactions listed on the Paychex web site with those listed in my financial management software and confirm that there were no… Read More »
Have you enabled do-not-track?
For a while now, the web browser vendors and major purveyors of targeted internet advertising have been working on a proposal for allowing users to prevent web sites from tracking their online activity and using it to “customize their web browsing experience,” a.k.a., displaying targeted advertisements which are, theoretically, tailored to the person viewing them.… Read More »
Bad UX example of the day
My employer uses Oracle Financials to manage its books. The user experience of Oracle Financials is truly awful. We’re in the process of upgrading to a new version of the application, after using the old version for several years. One would think in the interim Oracle would have hired a decent UX designer and some… Read More »