My wife and I recently visited Jordan’s Furniture to look at mattresses. While we’ve had our problems with Jordan’s in the past, Mattresses are definitely a commodity item, the Jordan’s “sleep techs” really do seem to know what they’re talking about, and their mattress prices are quite reasonable. We have a Jordan’s PowerCharge account which… Read More »
You may have heard that 3M changed the formula for its Scotchgard products a number of years ago after it was revealed that they were causing significant environmental damage (well, it’s actually much worse than that, but that’s the basic idea). The new Scotchgard doesn’t work as well as the old one did. Apparently, none… Read More »
A couple months ago, I posted here about the defective American Leather sleeper sofa sold to us by Jordan’s Furniture. In a nutshell, the sofa had a design defect — zippers were used to hold the seat-back cushions but weren’t strong enough to bear the weight — which caused our sofa to break; Jordan’s charged… Read More »
My wife was involved in an auto accident last September which was not her fault — she opened the door of her parked car after confirming that no one was coming, and another driver came whipping around a corner and hit her door. Her insurance company found her liable for the accident and issued an… Read More »
Dear Mr. [elided], I enjoyed your recent letter about the direct and indirect ways in which CJP has positively affected your life. Many in the Jewish community don’t realize how pervasive and beneficial CJP’s influence is, and I think it is extremely valuable to occasionally remind people. Your letter was an especially persuasive and effective… Read More »
March 8, 2010 Credit Card Services Post Office Box 7092 Bridgeport, CT 06601 Account Number XXXX XXXX XXXX XXXX I am writing to dispute the following charge: 01/29 02/01 85456110031701887007089 MAD HAT INTERNATIONAL COLUMBIA SC 18.45 Before making this purchase, I contacted the merchant and asked specific questions about the product I was considering purchasing,… Read More »
Recently, the JanSport backpack I’ve been using for many years broke — the pull tab broke off of one of the zippers. JanSport packs have a lifetime warranty. Following the instructions on the JanSport Web site, I sent the pack in for repair or replacement. The Web site promised a turnaround time of about two… Read More »
I received in the mail today responses to my complaint about St. Elizabeth’s from Tufts Health Plan and the Division of Health Care Quality of the Massachusetts Department of Public Health. It’s not terribly surprising that St. Elizabeth’s lied to Tufts and the DPH just like they lied to us. After all, once they made… Read More »
March 4, 2010 Janet Davis Patient Relations Coordinator St. Elizabeth’s Medical Center 736 Cambridge Street Brighton, MA 02135-2907 Dear Ms. Davis, My wife received your response, dated February 12, to my January 26 letter to John Holiver. When coupled with the problems which prompted our letter, your appalling response is enough to convince us to… Read More »
[You can read the whole series of Honda Village postings here.] November 17, 2009 American Honda Motor Company, Incorporated Honda Automobile Customer Service Fax: (310) 783-3023 To whom it may concern: I sent you the attached letter via fax on November 17. You did not give me the courtesy of a reply, but at least… Read More »