I have been asking the folks at the Cutler Majestic Theatre at Emerson College for over a year to stop sending postal mailings to our address. According to my records, I’ve contacted them on January 4, 2008, November 21, 2008, November 22, 2008, and January 6, 2009. During that time, they’ve sent me three mailings,… Read More »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) (If you’re trying to find out how to complain to US Airways, see this posting.) March 10, 2009 Doug Parker Chairman and Chief Executive Officer US Airways 111 West Rio Salado Parkway Tempe, AZ 85281 Dear Mr. Parker, I am writing about the outrageous experience which has prompted my… Read More »
Cans of tuna in American supermarkets used to hold 6 ounces. Then, a number of years ago, the manufacturers all decided to shrink their cans to 5.5 or 5.45 ounces without lowering the price. More recently, they all decided to go down to 5 ounces, again without lowering the price. Annoyed by this most recent… Read More »
Executive Summary The Pulaski Build-A-Bear loft bed, sold by Jordan’s Furniture and other furniture retailers, has a dangerous safety defect with the brackets with which the ladder is attached to the bed. Jordan’s Furniture failed to adequately address this defect when notified about it. The U.S. Consumer Product Safety Commission is currently investigating. I am… Read More »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) Good: I just spoke to the U.S. Airways reservations desk and booked my wife and kids on the same flight for tomorrow that they’d originally been scheduled on for today. That’s the good news. Bad: The fare for the Tuesday flight is $100 higher than the fare for the… Read More »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I got the letter from the nurse in Georgia, confirming that my wife was too ill to fly today, at 3:00pm today, Eastern time. Ten minutes later, I queued up that letter as well as an explanatory cover letter to be sent to the fax number that the customer… Read More »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I waited on hold for almost two hours before finally being connected to someone in the customer relations department at U.S. Airways. I started out by asking if I could just get someone to read my letter rather than being forced to tell the whole story again, and she… Read More »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I faxed the letter below to the U.S. Airways customer relations department over 40 minutes ago. So far, no response (no surprise there). I then tried to call them using the toll-free voice number on the slip of paper they gave me at the airport (to tell them I… Read More »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) There’s an old Dilbert strip where the boss makes his disdain for his employees so clear that Dilbert blurts out, “Good Lord! You’ve stopped even pretending to be on our side!” This is what came to mind to me today when I realized that U.S. Airways has stopped even… Read More »
UPDATE (June 30, 2013): I no longer believe this review from 2009 to be an accurate representation of the quality of service provided by PayFlex. Please see my more recent posting for an explanation. Feel free to post comments there; comments on the review here have been disabled.