Category Archives: Consumer activism

Another airline screwup you just will NOT believe: Continental puts my unaccompanied minor daughter on the wrong plane!

I took my ten-year-old daughter to Boston Logan Airport this morning to put her on a Continental flight to Cleveland, where my in-laws live, as an unaccompanied minor. The gate agent took all the paperwork and escorted my daughter down the jetway, and then proceeded to put her on the wrong airplane. There were two… Read More: Another airline screwup you just will NOT believe: Continental puts… »

Web site pet peeves

ZIP code fields that don’t accept the ZIP+4, or only accept it without the hyphen, or only accept it with the hyphen, or let you enter it and then tell you it’s invalid Credit-card number fields that don’t accept spaces or hyphens, or require spaces or hyphens, or tell you to enter the card number… Read More: Web site pet peeves »

HP customer service jumps the shark again

I suppose given my prior experiences with Hewlett-Packard’s customer service, I shouldn’t be surprised by yet another negative experience, but since this one has a new angle, I guess it’s worth posting… I asked HP in November 2008 to stop sending me junk mail. They assured me that my request would be processed and would… Read More: HP customer service jumps the shark again »

Anti-recommendation for Eco Systems Pest Management

I sent the complaint letter below on March 24 to Eco Systems Pest Management. I received no response.

Be sure to read past the letter for the end of the story.

MBTA Botches Route 57 AGAIN

April 27, 2009 Daniel Grabauskas General Manager MBTA 10 Park Plaza Boston, MA 02116 Dear Mr. Grabauskas, Once again, I find myself writing to the T to complain about service which falls far short of “bad,” doesn’t come anywhere near “unacceptable,” and perhaps even falls just a little bit south of “What in heaven’s name… Read More: MBTA Botches Route 57 AGAIN »

Comcast responds with more of the same bad service

Less than a day after I posted my letter to my blog, and before the printed letter even reached Comcast, I received an emailed response:

Comcast drops the ball yet again

April 13, 2009 Mitch Bowling General Manager and Senior Vice President, Online Services Comcast One Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103-2838 Dear Mr. Bowling, Today, my wife received at her Comcast email address, elided@comcast.net, your email message with the Subject line “Apology for Service Disruption”. My wife’s email address is a secondary address… Read More: Comcast drops the ball yet again »

Sayonara to US Airways Dividend Miles

(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I got my monthly US Airways Dividend Miles statement in email today. Here’s what I sent in response:

US Airways responds to my letter

(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) Executive summary As expected, US Airways refused to refund the $500 we paid to get my wife home after her illness, and instead offered me five $150 travel vouchers, one for each ticket. I told the customer relations rep that she could send the vouchers if she wanted to,… Read More: US Airways responds to my letter »

Complaint posted on my3cents.com

(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I posted a complaint about our US Airways experience at http://www.my3cents.com/showReview.cgi?id=51307.