Category Archives: Consumer activism

Another airline screwup you just will NOT believe: Continental puts my unaccompanied minor daughter on the wrong plane!

I took my ten-year-old daughter to Boston Logan Airport this morning to put her on a Continental flight to Cleveland, where my in-laws live, as an unaccompanied minor.  The gate agent took all the paperwork and escorted my daughter down the jetway, and then proceeded to put her on the wrong airplane. There were two… Read More: Another airline screwup you just will NOT believe: Continental puts… »

HP customer service jumps the shark again

I suppose given my prior experiences with Hewlett-Packard’s customer service, I shouldn’t be surprised by yet another negative experience, but since this one has a new angle, I guess it’s worth posting… I asked HP in November 2008 to stop sending me junk mail.  They assured me that my request would be processed and would… Read More: HP customer service jumps the shark again »