Category Archives: Consumer activism

2:44pm: I faxed my Chapter 93a demand letter to HP. 3:48pm: My case manager left voicemail asking me to fax him copies of my receipts. 4:59pm: I faxed the receipts. 5:30pm: My case manager called.  He agreed to refund my money.  However…

__ ___ Street ____, __ _____-____ E-mail: jik@alum.mit.edu Fax: ___-___-____ Phone: ___-___-____ April 14, 2008 Hewlett-Packard Fax: ___-___-____ Ref: HP case manager ID # __________ (previously __________) To whom it may concern: This is a demand letter as required by Chapter 93a of the General Laws of Massachusetts.

One of my loyal readers asked what exactly I was illustrating with the scans I posted from a print generated by my C5280. Here’s the scan I posted yesterday, next to a scan of a print I made at CVS: C5280 print CVS print

A brief recap, for people who don’t want to read all of my blog postings about this problem: My HP C5280 printer doesn’t print photos properly. HP has sent me two replacement printers and four or five replacement ink cartridges, none of which have solved the problem. I have wasted around seven hours of my… Read More »

In August 2007, I bought an HP PhotoSmart C5280 that wouldn’t work with my Mac, because HP shipped buggy software and didn’t bother to actually tell anyone, and I had to jump through ridiculous hoops to find and install the fixed software. When I started trying to print photos, which was the primary use for… Read More »