The $600 check and the four FedEx return shipping labels from HP arrived. the three C5280 printers and all of the associated photo paper and ink cartridges have been boxed up, labels have been applied, and FedEx has been called for pick-up. God willing, the check will be deposited later today. I just sent a… Read More: The end of the C5280 saga, the beginning of the… »
Note that in my last blog entry about my battle with HP over the C5280, the email from HP said that they were going to send me three FedEx labels. I wrote back immediately upon receipt of that letter and told them that if they wanted me to return the ink cartridges and photo paper,… Read More: C5280: Two few labels, no check »
On the morning of May 20, I filed suit against Hewlett-Packard in small claims court. Here’s the filing, if you’re curious (click on the thumbnail for a larger view): Shortly after filing the suit, I faxed a copy of the filing to my HP case manager. On May 22, someone from HP called to discuss… Read More: The end of the C5280 saga (almost) »
It gives me great pleasure today to write not about yet another bad consumer experience, but rather about an awesome one.
I got a big envelope in the mail recently which had this on the back: and this on the front:
April 25, 2008 Bill McCollum Attorney General The Capital PL-01 Tallahassee, FL 32399-1050 E-mail: ag.mccollum@myfloridalegal.com Dear Mr. McCollum: I am writing to bring to your attention a fraudulent charity that is operating out of Florida and scamming well-meaning individuals. I received a solicitation yesterday for an organization calling itself “Macular Degeneration Association” and which identifies… Read More: Fraudulent charity warning: Macular Degeneration Association / American Medical Research… »
2:44pm: I faxed my Chapter 93a demand letter to HP. 3:48pm: My case manager left voicemail asking me to fax him copies of my receipts. 4:59pm: I faxed the receipts. 5:30pm: My case manager called. He agreed to refund my money. However…
__ ___ Street ____, __ _____-____ E-mail: jik@alum.mit.edu Fax: ___-___-____ Phone: ___-___-____ April 14, 2008 Hewlett-Packard Fax: ___-___-____ Ref: HP case manager ID # __________ (previously __________) To whom it may concern: This is a demand letter as required by Chapter 93a of the General Laws of Massachusetts.
One of my loyal readers asked what exactly I was illustrating with the scans I posted from a print generated by my C5280. Here’s the scan I posted yesterday, next to a scan of a print I made at CVS: C5280 print CVS print
A brief recap, for people who don’t want to read all of my blog postings about this problem: My HP C5280 printer doesn’t print photos properly. HP has sent me two replacement printers and four or five replacement ink cartridges, none of which have solved the problem. I have wasted around seven hours of my… Read More: HP still won’t fix my C5280 or give me my… »