PayFlex complaint letter

July 23, 2010 PayFlex Systems USA, Inc. 10802 Farnam Drive, Suite 100 Omaha, NE 68154 To whom it may concern: I am very pleased with your administration of my medical FSA for my employer, Advent Software, Inc. Your Web site works well, I love being able to upload receipts as PDF files, and your debit-card… Read More »

Citizens Bank promises, doesn’t deliver, $50 promotional credit to me and presumably many others

July 23, 2010 Lawrence Fish Executive Chairman RBS Citizens, N.A. 1 Citizens Plaza Providence, RI 02903-1344 Dear Mr. Fish, Please find enclosed a complaint about your institution which I just filed with the office of the Attorney General of Massachusetts. You promised me a $50 promotional credit and then never paid it. I spent almost… Read More »

Yad Sarah: Good work, bad fundraising

I periodically post about organizations which can’t handle one of these two simple requests: (1) don’t spam me; (2) don’t send me junk mail. If an organization is incapable of implementing effective policies and procedures to accommodate these two straightforward requests from donors, they are probably also incapable of implementing effective, efficient policies and procedures… Read More »