Terrible UI Design of the Day

The Citizens Bank Web site recently added a new feature: bill payees can be put into groups. When you first visit the “Add/Manage Groups” page, it looks like this: The first stupid UI decision should be obvious after a moment’s thought. Once you’ve set up your groups, you will rarely if ever create new ones,… Read More »

FedEx follies

FedEx tried three times over the past week to make a delivery of two packages to our house. Two times, no one was home, and the third, my wife didn’t get to the door fast enough and the courier left. The door tag left after each attempt said someone had to be home to sign… Read More »