I just sent this letter to my contact at Continental: Ms. [named elided], Continental’s response to the incident that happened to my daughter, and to another little girl a day before my daughter, and to who knows how many other children who didn’t make the news, is inadequate. “Reinforcing procedures” does not fix anything. “Reinforcing… Read More »
I just sent this letter to my contact on Sen. John Kerry’s staff: Subject: Progress on regulation related to airlines’ handling of unaccompanied minors Ms. [elided], I’m writing to check in with you on the status of Senator Kerry’s efforts to prevent what happened to my daughter on June 14 — being put on the… Read More »
I just got an email message from VMware which began as follows: Thank you for your past interest in VMware. As part of our routine scheduled maintenance, we will be removing email addresses and associated subscription information from our marketing database for contacts who have not updated their profile and/or subscription preferences within the last… Read More »
Aaron Cross of ThinkReliability, a Houston, TX company that specializes in incident investigation and root cause analysis (RCA) and trains individuals and organizations to use the “Cause Mapping” RCA technique, has prepared a case study of what happened to my daughter last week which illustrates how Continental should approach determining what went wrong and how… Read More »
I sent the following letter last Thursday to my contact at Continental. I received no response, so I do not have permission to post individuals’ names, but I wanted to post this anyway to give credit where credit is due. If I do get permission to mention names, I will update this posting.
The Houston Chronicle published an article by Shannon Buggs in their business section on Sunday about what happened last week, or more generally about the shortcomings in the airlines’ handling of unaccompanied minors. There isn’t really much if any new information in the article, but clearly Shannon will being sincere when she told me that… Read More »
I am sorry to say that the “boycott, divestment and sanctions (BDS)” movement against the state of Israel is once again picking up steam in the United States. The Anti-Defamation League has published a good overview of recent events as well as a response to the BDS campaign which explains far better than I could… Read More »
For those of you who are curious… CBS Early Show video NBC Today show video: Wendy Babineaux live phone interview; story about my daughter cribbed from local affiliate; story about both girls Fox & Friends: I appeared live but don’t have video and can’t find it online. If you’ve got it, please let me know!… Read More »
[You can read the whole series of Honda Village postings here.] Long-readers of my blog may remember the experience my wife and I had when we bought a minivan from Honda Village in Newton, MA. To summarize, the salesman from whom we bought our van outright lied to us about one of the warranties he… Read More »
I snagged this video with my phone on the way out of the News Corporation building in NYC after I was interviewed on “Fox & Friends”. I found it amusing, and some of you might too: