Mr. Houghton, Being a glutton for punishment, and having no better option, my daughter and I set out this morning once again to take the T from Brighton Center to Walnut Street in Newton, changing buses in Newton Corner. We were stationed at 400 Centre Street by 8:17, waiting for a 554 bus scheduled to… Read More: MBTA 2, Passengers 0 »
Later this summer, my soon-to-be-11 daughter will be having a sleepover party to celebrate her birthday. My wife wisely points out that allowing the girls to choose what movie to watch is guaranteed to produce winners and losers, so we’re going to pick the movie in advance. We’ve got some ideas, but I thought it… Read More: Best movie for an 11-year-old girls’ slumber party? »
I just sent this: Mr. [name elided], Thank you for your email and voicemail message. I’m sorry to say that it appears the issue with my account is not yet resolved. Early Saturday morning, Comcast sent out a service announcement with the subject “The new Comcast.net is now live”. Like all the previous service announcements,… Read More: Last week, Comcast exceeded expectations; this week, not so much »
To: CabotSuperintendent@mbta.com Cc: <Steven.Baddour@state.ma.us>, <Rep.JosephWagner@hou.state.ma.us>, <Steven.Tolman@state.ma.us>, <Rep.KevinHonan@hou.state.ma.us>, <mayor@cityofboston.gov>, <Mark.Ciommo@cityofboston.gov>, <Michael.F.Flaherty@cityofboston.gov>, <Stephen.Murphy@cityofboston.gov>, <John.R.Connolly@cityofboston.gov>, <sam.yoon@cityofboston.gov>, “‘Governor Patrick’s Office (imailagent)’” <gov.webmail@state.ma.us>, “‘Halbert, David’” <David.Halbert@cityofboston.gov> John Houghton Superintendent, Cabot Bus Garage MBTA Dear Mr. Houghton, They say that the definition of insanity is doing the same thing over and over and expecting different results. If so, then I must… Read More: The MBTA fails, yet again, to provide a minimal level… »
A letter I just received from Comcast: Mr. Kamens We can contact you the next time we send a service email to ensure you properly receive it. If that is something you would like us to do just let me know. Regarding the data discrepancy, our first task was repairing your account. We will continue… Read More: Comcast is better at damage control than Continental »
I received voicemail and email messages from a Comcast employee less than 3½ hours after I sent my “executive email carpet bomb” (EECB), asking for more information about the issue. I replied with details. A few hours later, less than eight hours after the EECB, I received a voicemail message from a Comcast employee indicating… Read More: Comcast fixes problem »
I sent this letter to the Boston Herald on June 8. Unfortunately, they declined to print it. Although I wasn’t reading the entire paper every single day around that time, I don’t recall the Herald printing a single letter, column or article defending the Obamas against the attacks on them for their “date night” in… Read More: The Obamas’ date in NYC: letter to the editor the… »
To: mitch_bowling@cable.comcast.com Cc: amy_banse@comcast.com, andrew_baer@cable.comcast.com, bradley_dusto@cable.comcast.com, brian_roberts@comcast.com, catherine_avgiris@cable.comcast.com, charlie_thurston@cable.comcast.com, david_cohen@comcast.com, david_juliano@cable.comcast.com, david_scott@cable.comcast.com, derek_harrar@cable.comcast.com, diane_robina@comcast.com, douglas_gaston@comcast.com, greg_butz@cable.comcast.com, jamie_davis@cable.comcast.com, jamie_davis@comcast.com, jeff_shell@comcast.com, john_ridall@cable.comcast.com, john_schanz@cable.comcast.com, joseph_donnelly@comcast.com, kevin_casey@cable.comcast.com, michael_angelakis@comcast.com, peter_kiriacoulacos@cable.comcast.com, ralph_roberts@cable.comcast.com, ralph_roberts@comcast.com, rick_germano@cable.comcast.com, sandy_wax@comcast.com, tony_werner@cable.comcast.com, william_stemper@cable.comcast.com Subject: Comcast sends service announcements to wrong email address for six months, ignores customer’s efforts to fix Mitch Bowling General Manager and Senior Vice… Read More: Comcast continues to send service announcements to wrong email address,… »
I just sent this letter to my contact at Continental: Ms. [named elided], Continental’s response to the incident that happened to my daughter, and to another little girl a day before my daughter, and to who knows how many other children who didn’t make the news, is inadequate. “Reinforcing procedures” does not fix anything. “Reinforcing… Read More: Today’s letter to Continental »
I just sent this letter to my contact on Sen. John Kerry’s staff: Subject: Progress on regulation related to airlines’ handling of unaccompanied minors Ms. [elided], I’m writing to check in with you on the status of Senator Kerry’s efforts to prevent what happened to my daughter on June 14 — being put on the… Read More: Continental won’t fix the problem; will the government step in? »