I just got an email message from VMware which began as follows: Thank you for your past interest in VMware. As part of our routine scheduled maintenance, we will be removing email addresses and associated subscription information from our marketing database for contacts who have not updated their profile and/or subscription preferences within the last… Read More: VMware does email marketing right »
Aaron Cross of ThinkReliability, a Houston, TX company that specializes in incident investigation and root cause analysis (RCA) and trains individuals and organizations to use the “Cause Mapping” RCA technique, has prepared a case study of what happened to my daughter last week which illustrates how Continental should approach determining what went wrong and how… Read More: Root Cause Analysis of my daughter’s “trip” to Newark »
I sent the following letter last Thursday to my contact at Continental. I received no response, so I do not have permission to post individuals’ names, but I wanted to post this anyway to give credit where credit is due. If I do get permission to mention names, I will update this posting.
The Houston Chronicle published an article by Shannon Buggs in their business section on Sunday about what happened last week, or more generally about the shortcomings in the airlines’ handling of unaccompanied minors. There isn’t really much if any new information in the article, but clearly Shannon will being sincere when she told me that… Read More: Houston Chronicle (Shannon Buggs) keeps the pressure on Continental »
I am sorry to say that the “boycott, divestment and sanctions (BDS)” movement against the state of Israel is once again picking up steam in the United States. The Anti-Defamation League has published a good overview of recent events as well as a response to the BDS campaign which explains far better than I could… Read More: ACTION ALERT: Fight the Israel Boycott — shop at Trader… »
For those of you who are curious… CBS Early Show video NBC Today show video: Wendy Babineaux live phone interview; story about my daughter cribbed from local affiliate; story about both girls Fox & Friends: I appeared live but don’t have video and can’t find it online. If you’ve got it, please let me know!… Read More: National news roundup »
[You can read the whole series of Honda Village postings here.] Long-readers of my blog may remember the experience my wife and I had when we bought a minivan from Honda Village in Newton, MA. To summarize, the salesman from whom we bought our van outright lied to us about one of the warranties he… Read More: Another reason why we will never buy another car from… »
I snagged this video with my phone on the way out of the News Corporation building in NYC after I was interviewed on “Fox & Friends”. I found it amusing, and some of you might too:
Once the media frenzy dies down, the odds are Continental is simply going to go back to doing things the way they’ve always done things, and nothing will improve. There are two ways to potentially prevent that from happening: (1) get the media to stay on the case; (2) get the government involved. I’m hoping… Read More: Media done, time for the government »
Last night on the T, a complete stranger walked up to me and said, “You know, you really ought to sue that company!” I was amused.