Comcast sent me two intimidating letters and a bogus DMCA takedown notice in a misguided effort to get me to take down content they didn’t like because it has Comcast executive email addresses in it.
If you’re anti-junk-mail (the paper stuff, not email spam) like I am, then you may have seen people recommend using a a U.S. Postal Service Prohibitory Order to stop junk mail from a particular sender when nothing else works. In a nutshell, you fill out a form telling the Postal Service that you consider the… Read More: Limitations on the U.S. Postal Service “Prohibitory Order” for junk-mail… »
In the last six months I have received no less than 16 promotional mailings from Comcast, many of them only a few days apart. I have tried repeatedly to get them to stop sending me these mailings, to no avail. I filed a complaint about it with the Better Business Bureau; not only did Comcast… Read More: This is why your Comcast bill is so high »
As I’ve discussed at length, I recently switched from Comcast internet & phone to RCN + Vonage because of dissatisfaction with Comcast’s business model (i.e., rip customers off at every opportunity), pricing (i.e., not at all competitive) and customer support (i.e., awful). I thought this afterthought might be amusing to some… When the RCN installers… Read More: Comcast Tech: “Comcast already disconnected? But I’ve got to disconnect… »
In response to my recent letter to Comcast, I received a call from a friendly woman named Nancy in Comcast’s New England executive customer care office. The call went pretty much how I expected. She had read my letter and understood what I was upset about, but she let me vent at her about the… Read More: Bye bye Comcast, hello RCN! »
Comcast was charging me $95 per month for internet and phone service. That was too much. I got them to lower it to $75 per month, but I had to pay extra for all non-local and long-distance calls. That was still too much. They raised the equipment charge for my cable modem from $3 to… Read More: How to lower your phone + internet cost from $80… »
UPDATE: If you would like to help me call attention to this, Comcast’s most recent attempt to cheat its customers, please Digg this article. In a classic Gotcha Capitalism strategy, Comcast in Boston has just informed their VoIP and Internet customers that they are raising their monthly rate by $2 without actually admitting they’re doing… Read More: Comcast sneaks in back-door rate increase by increasing “equipment charge” »
After my last email to Comcast, there was a brief period of time during which service-related emails were actually being sent to me properly, i.e., they seemed to have actually fixed the problem. However, yesterday the problem returned, i.e., once again my wife is receiving service-related emails and I’m not.
I just sent this: Mr. [name elided], Thank you for your email and voicemail message. I’m sorry to say that it appears the issue with my account is not yet resolved. Early Saturday morning, Comcast sent out a service announcement with the subject “The new Comcast.net is now live”. Like all the previous service announcements,… Read More: Last week, Comcast exceeded expectations; this week, not so much »
A letter I just received from Comcast: Mr. Kamens We can contact you the next time we send a service email to ensure you properly receive it. If that is something you would like us to do just let me know. Regarding the data discrepancy, our first task was repairing your account. We will continue… Read More: Comcast is better at damage control than Continental »