For those of you who are curious… CBS Early Show video NBC Today show video: Wendy Babineaux live phone interview; story about my daughter cribbed from local affiliate; story about both girls Fox & Friends: I appeared live but don’t have video and can’t find it online. If you’ve got it, please let me know!… Read More: National news roundup »
[You can read the whole series of Honda Village postings here.] Long-readers of my blog may remember the experience my wife and I had when we bought a minivan from Honda Village in Newton, MA. To summarize, the salesman from whom we bought our van outright lied to us about one of the warranties he… Read More: Another reason why we will never buy another car from… »
Once the media frenzy dies down, the odds are Continental is simply going to go back to doing things the way they’ve always done things, and nothing will improve. There are two ways to potentially prevent that from happening: (1) get the media to stay on the case; (2) get the government involved. I’m hoping… Read More: Media done, time for the government »
Last night on the T, a complete stranger walked up to me and said, “You know, you really ought to sue that company!” I was amused.
I just received an email message from Continental Airlines which starts as follows: Subject: Continental Airlines Feedback Dear M Kamens, Your opinion is important to us. You are receiving this email because you recently contacted Continental Airlines Reservations. Continental kindly requests your feedback regarding the service you received when you contacted them regarding travel options.… Read More: Electronic irony »
Some have suggested that Continental already has the right policies and procedures in place, it was nothing more than an unfortunate mistake (a series of mistakes, actually) that caused my daughter to end up on the wrong flight, and there’s nothing more that Continental can do to make it right. Well, I beg to differ, and… Read More: Yes, Continental, you CAN prevent this from happening again »
On Tuesday afternoon, the Houston Chronicle broke the story that just a day before my daughter was put onto the wrong plane by Continental, they did the same thing to an eight-year-old girl in Houston. She was supposed to be flying to Charlotte, but instead she ended up in Fayetteville, Ark. Her story is eerily… Read More: We are not alone »
The Early Show canceled because I wouldn’t let them interview my daughter; they said the story wouldn’t have enough “impact” without her. Well, the “impact” of their story is less important than my daughter’s well-being. That leaves Good Morning America and Fox & Friends as pretty certain. I just recorded the Good Morning America interview;… Read More: News update: Early Show out, MSNBC (maybe) in »
You’ve probably noticed by now that the story has gone viral today. It’s been picked up all over the country, including the AP and USA Today. It’s been covered in far too many places for me to list even a fraction of them. The Consumerist story has over 40,000 hits, the story on my blog has… Read More: Media frenzy »
I spoke again today with the Continental customer service representative who has been handling this issue. She apologized again, assured me again that the airline takes what happened very seriously, assured me that the issue is being handled at the highest levels of senior management, and assured me that a full investigation was being conducted,… Read More: Offer from Continental »