Something better to do

Lands’ End response gets it half right

I wrote last week about Lands’ End’s poor handling of a return under their “Guaranteed. Period.” policy. Here’s their response, which I received a few days ago:

Apple Support disappoints

As I recently wrote, I had trouble on my iMac when one user was suddenly unable to send mail using Mail.app. After attempting to fix the problem myself, I opened a support case with Apple under our AppleCare contract on Friday, December 24.

Mac OS Mail.app suddenly stops being able to send mail, with fix

I recently encountered a bizarre problem with Mail.app, the email client included in Mac OS X, that took me quite a while to solve (with no help from AppleCare; more on that in a separate blog posting). I’m posting about the problem and its solution here so that, with any luck, the next person who… Read More: Mac OS Mail.app suddenly stops being able to send mail,… »

Sounds like theft to me

Letter I sent to the Herald this morning: To the editor: Wellesley Parking Clerk Bonita Legassie dispatched a parking attendant with a handheld computer Legassie knew was broken (“Driver finds survey ticket a wrong turn”, Jan.10). The broken handheld issued parking citations which Legassie knew were bogus. Legassie did nothing to dismiss the bogus citations,… Read More: Sounds like theft to me »

Lands’ End “Guaranteed. Period.” falls short

January 8, 2011 John D. Goodman Executive Vice President, Apparel and Home Sears Holdings Corporation 3333 Beverly Road Hoffman Estates, IL 60179 Dear Mr. Goodman, “Guaranteed. Period.®” is a lie. In case you’re not familiar with it, here is the entire guarantee offered at www.landsend.com: The Lands’ End guarantee has always been an unconditional one.… Read More: Lands’ End “Guaranteed. Period.” falls short »

Herald letter to the editor about Madoff / Picard

Here’s the letter I originally sent to the Boston Herald, with mark-up (strikeout for removed text, green for added) showing what they actually printed today: To the editor: It is infuriating to see rich people, who can afford to give back their imaginary “profits” from Bernie Madoff’s Ponzi scheme, whining about the actions of Irving… Read More: Herald letter to the editor about Madoff / Picard »

This is why your Comcast bill is so high

In the last six months I have received no less than 16 promotional mailings from Comcast, many of them only a few days apart. I have tried repeatedly to get them to stop sending me these mailings, to no avail. I filed a complaint about it with the Better Business Bureau; not only did Comcast… Read More: This is why your Comcast bill is so high »

9 chickweed Lane, Brewster Rockit, Frazz added to comics aggregator

For those of you who use my comics aggregator, please note that in response to user requests, I’ve added 9 Chickweed Lane, Brewster Rockit, and Frazz to it. As always, please email me if there are any comics you’d like me to add.

Barack Obama is still my president

The greatest crisis facing America is not the state of the economy, or the war in Iraq and Afghanistan, or the threat posed by al-Qaeda. These are all critically important, and we prolong them at our peril. But none of them is the one existential crisis that threatens to undo everything our country has achieved.… Read More: Barack Obama is still my president »