I received voicemail and email messages from a Comcast employee less than 3½ hours after I sent my “executive email carpet bomb” (EECB), asking for more information about the issue. I replied with details. A few hours later, less than eight hours after the EECB, I received a voicemail message from a Comcast employee indicating… Read More: Comcast fixes problem »
I sent this letter to the Boston Herald on June 8. Unfortunately, they declined to print it. Although I wasn’t reading the entire paper every single day around that time, I don’t recall the Herald printing a single letter, column or article defending the Obamas against the attacks on them for their “date night” in… Read More: The Obamas’ date in NYC: letter to the editor the… »
To: mitch_bowling@cable.comcast.com Cc: amy_banse@comcast.com, andrew_baer@cable.comcast.com, bradley_dusto@cable.comcast.com, brian_roberts@comcast.com, catherine_avgiris@cable.comcast.com, charlie_thurston@cable.comcast.com, david_cohen@comcast.com, david_juliano@cable.comcast.com, david_scott@cable.comcast.com, derek_harrar@cable.comcast.com, diane_robina@comcast.com, douglas_gaston@comcast.com, greg_butz@cable.comcast.com, jamie_davis@cable.comcast.com, jamie_davis@comcast.com, jeff_shell@comcast.com, john_ridall@cable.comcast.com, john_schanz@cable.comcast.com, joseph_donnelly@comcast.com, kevin_casey@cable.comcast.com, michael_angelakis@comcast.com, peter_kiriacoulacos@cable.comcast.com, ralph_roberts@cable.comcast.com, ralph_roberts@comcast.com, rick_germano@cable.comcast.com, sandy_wax@comcast.com, tony_werner@cable.comcast.com, william_stemper@cable.comcast.com Subject: Comcast sends service announcements to wrong email address for six months, ignores customer’s efforts to fix Mitch Bowling General Manager and Senior Vice… Read More: Comcast continues to send service announcements to wrong email address,… »
I just sent this letter to my contact at Continental: Ms. [named elided], Continental’s response to the incident that happened to my daughter, and to another little girl a day before my daughter, and to who knows how many other children who didn’t make the news, is inadequate. “Reinforcing procedures” does not fix anything. “Reinforcing… Read More: Today’s letter to Continental »
I just sent this letter to my contact on Sen. John Kerry’s staff: Subject: Progress on regulation related to airlines’ handling of unaccompanied minors Ms. [elided], I’m writing to check in with you on the status of Senator Kerry’s efforts to prevent what happened to my daughter on June 14 — being put on the… Read More: Continental won’t fix the problem; will the government step in? »
I just got an email message from VMware which began as follows: Thank you for your past interest in VMware. As part of our routine scheduled maintenance, we will be removing email addresses and associated subscription information from our marketing database for contacts who have not updated their profile and/or subscription preferences within the last… Read More: VMware does email marketing right »
Aaron Cross of ThinkReliability, a Houston, TX company that specializes in incident investigation and root cause analysis (RCA) and trains individuals and organizations to use the “Cause Mapping” RCA technique, has prepared a case study of what happened to my daughter last week which illustrates how Continental should approach determining what went wrong and how… Read More: Root Cause Analysis of my daughter’s “trip” to Newark »
I sent the following letter last Thursday to my contact at Continental. I received no response, so I do not have permission to post individuals’ names, but I wanted to post this anyway to give credit where credit is due. If I do get permission to mention names, I will update this posting.
The Houston Chronicle published an article by Shannon Buggs in their business section on Sunday about what happened last week, or more generally about the shortcomings in the airlines’ handling of unaccompanied minors. There isn’t really much if any new information in the article, but clearly Shannon will being sincere when she told me that… Read More: Houston Chronicle (Shannon Buggs) keeps the pressure on Continental »
I am sorry to say that the “boycott, divestment and sanctions (BDS)” movement against the state of Israel is once again picking up steam in the United States. The Anti-Defamation League has published a good overview of recent events as well as a response to the BDS campaign which explains far better than I could… Read More: ACTION ALERT: Fight the Israel Boycott — shop at Trader… »