Category Archives: Consumer activism

St. Elizabeth’s evades, lies and libels others rather than simply apologizing

March 4, 2010 Janet Davis Patient Relations Coordinator St. Elizabeth’s Medical Center 736 Cambridge Street Brighton, MA 02135-2907 Dear Ms. Davis, My wife received your response, dated February 12, to my January 26 letter to John Holiver. When coupled with the problems which prompted our letter, your appalling response is enough to convince us to… Read More: St. Elizabeth’s evades, lies and libels others rather than simply… »

Honda Village stops spamming my wife, starts spamming me instead

[You can read the whole series of Honda Village postings here.] November 17, 2009 American Honda Motor Company, Incorporated Honda Automobile Customer Service Fax: (310) 783-3023 To whom it may concern: I sent you the attached letter via fax on November 17. You did not give me the courtesy of a reply, but at least… Read More: Honda Village stops spamming my wife, starts spamming me instead »

Lawyer letter from Village Automotive Group

[You can read the whole series of Honda Village postings here.] I received in the mail today a letter from E. Peter Mullane, the lawyer whom Village Automotive Group has apparently retained to respond to my Chapter 93a letter about their deceptive advertising practices. It is worth noting that E. Peter Mullane’s chief claim to… Read More: Lawyer letter from Village Automotive Group »

Design defect in American Leather sleeper sofa sold by Jordan’s Furniture

February 1, 2010 Legal Department Jordan’s Furniture 450 Revolutionary Drive East Taunton, MA 02718-1369 To whom it may concern: I am writing to you about a design defect in a piece of furniture sold to me by Jordan’s Furniture. This defect is sufficiently serious and egregious as to violate both the implied warranty of merchantability… Read More: Design defect in American Leather sleeper sofa sold by Jordan’s… »

St. Elizabeth’s apparently faster at responding to complaints than treating patients

The letter I posted on my blog earlier today was mailed this morning. My wife received a call from someone at St. Elizabeth’s at 3:15 today: “… I just wanted to let you know that we received your letter and are looking into it….” My letter obviously didn’t make it through the mail from my… Read More: St. Elizabeth’s apparently faster at responding to complaints than treating… »

St. Elizabeth’s Hospital (Boston) ER: wait 0 minutes to be seen, 9 days to be treated

January 26, 2010 John Holiver, President St. Elizabeth’s Medical Center 736 Cambridge Street Brighton, MA 02135 Dear Mr. Holiver, My wife, A… Kamens, was treated in your emergency room (ER) early in the morning on Sunday, January 17. The doctor who treated her told her to seek follow-up care with her primary care physician (PCP),… Read More: St. Elizabeth’s Hospital (Boston) ER: wait 0 minutes to be… »

Honda Village is still at it; let’s see if the threat of a class-action lawsuit will put a stop to it!

[You can read the whole series of Honda Village postings here.] January 22, 2010 Ray Ciccolo Village Automotive Group 75 North Beacon Street Allston, MA 02134-1912 Dear Mr. Ciccolo, Once again, I find myself sending you a M.G.L. Chapter 93a letter because of Honda Village’s deceptive trade practices. In June 2009, Honda Village started sending… Read More: Honda Village is still at it; let’s see if the… »

Frank Shaw / Vanguard Realty: Another junk-mailing Realtor

I first asked Frank Shaw at Vanguard Realty in Brighton, MA to stop sending me junk mail in January 2008, through a contact form on his Web site.  He ignored me. More junk mail arrived in late March, so I asked him again, this time using both the form and a phone call. He sent… Read More: Frank Shaw / Vanguard Realty: Another junk-mailing Realtor »

Comcast Tech: “Comcast already disconnected? But I’ve got to disconnect SOMETHING!”

As I’ve discussed at length, I recently switched from Comcast internet & phone to RCN + Vonage because of dissatisfaction with Comcast’s business model (i.e., rip customers off at every opportunity), pricing (i.e., not at all competitive) and customer support (i.e., awful).  I thought this afterthought might be amusing to some… When the RCN installers… Read More: Comcast Tech: “Comcast already disconnected? But I’ve got to disconnect… »