Category Archives: Consumer activism
Boycott Amazon until they come clean about recent data breach
Early on November 21, 2018, I along with an undetermined number of other Amazon customers received the following email from Amazon: This breach notification lacked most of the information expected to be included in a breach notification from any reputable company, including: How was the information disclosed? For how long was the information accessible? How… Read More »
Chronology of a terrible (as usual) interaction with Google Pixel support
Google’s Pixel support is terrible. Here’s a story demonstrating how terrible it is.
Brookline parking meter credit card fee is obnoxious, yes, but also illegal
Dear Mr. Kleckner [Melvin Kleckner, Brookline MA Town Administrator], I was so happy to see that the Town of Brookline is continuing its ongoing efforts to make parking in Brookline as unpleasant as possible by recently adding a 30-cent fee for all credit-card transactions in parking meters. I’m sure the owners of small businesses in… Read More »
T-Mobile’s “high-speed” mobile hotspot add-on isn’t
T-Mobile is lying about their high-speed mobile hotspot add-on. It doesn’t work. It isn’t high-speed.
“Cash App” from Square fails the basic competence test
TL;DR After less than 24 hours of using the “Cash App” from Square, I conclude that the people who built, maintain, and support the app are incompetent, and it has therefore earned on my list of apps and services I will never use again. I have removed the app from my phone, and if anyone… Read More »
This is what happens when you let monkeys with keyboards design your email templates
You know how sometimes you encounter something that is so terrible and appalling that you feel you just have to tell other people about it? Well, for me, today is one of those days. But look, I’m a nerd who writes email software and likes to write raw HTML. If the terms “SMTP” and “MIME”… Read More »
Verizon Wireless lies to close the deal, refuses to honor their promise
UPDATE: On September 7, 2018, the people responsible for handling complaints sent to the office of the CEO of Verizon finally agreed to refund the charges for the five lines I only switched to VZW because their sales representative lied to me. I shouldn’t have been lied to in the first place, and their customer… Read More »
“CQ Engage” bulk mail service provider enters my global kill file
Recently, I wrote about what prompted me to add Blue State Digital to my global kill file. Today, CQ Engage, a service offered by CQ Roll Call, joins in that dubious honor. The things you need to do to be a reputable bulk mail service provider are actually very simple and straightforward: Publish an anti-spam… Read More »
The people who do customer support at Energizer are idiots
I recently submitted this question to Energizer via the customer support form on their web site: We’ve purchased Energizer batteries from CVS in the past, but we just went to buy some there yesterday and there weren’t any and one of the clerks said they don’t carry Energizer batteries. Then we called the local Staples… Read More »